Getting Help from the Caliber Home Loans Insurance Department

If you have a mortgage with Caliber Home Loans, you likely have questions about insurance from time to time. Issues with homeowner’s insurance, mortgage insurance, and managing insurance claims can arise. Fortunately, Caliber has a dedicated insurance department available to provide assistance.

This article will cover key information on how the Caliber insurance department can help you with:

  • Homeowner’s insurance
  • Mortgage insurance
  • Insurance claims
  • Lender-placed insurance

Contacting the Caliber Home Loans Insurance Department

The Caliber insurance department has customer service representatives available to answer your questions about insurance.

Phone: 1-866-825-9268

Hours: Monday – Friday, 8:00 AM – 7:00 PM Central Time

Mail: Caliber Home Loans Insurance Department, PO Box 7731, Springfield, OH 45501-7731

Fax: 1-937-525-4120

You can call this dedicated insurance phone line to speak with a representative regarding any insurance-related issues. Some common reasons to contact them include:

  • Questions about your homeowner’s insurance policy
  • Updates to your insurance coverage
  • Past due notices from your insurance company
  • Cancelled insurance policies
  • Insurance claim checks

The insurance department staff can look up your account, verify policy information, and provide guidance on next steps.

Homeowner’s Insurance Assistance

Part of managing a mortgage is maintaining adequate homeowner’s insurance. Caliber’s insurance department can help with:

Providing Proof of Insurance

Your lender requires you to maintain homeowner’s insurance on your property. If your policy renews or you switch insurance companies, you’ll need to send Caliber an updated proof of insurance or declarations page.

You can submit this by:

  • Mailing it to the insurance department address above
  • Faxing it to 1-937-525-4120
  • Uploading it through your online account

Reviewing your Policy

If you have questions about your homeowner’s insurance coverage, deductible, or premium, the Caliber insurance team can review your policy with you. They can ensure you have the appropriate amount and type of coverage.

Assistance with Past Due Notices

If you receive a notice that your homeowner’s insurance payment is past due, contact the insurance department right away. They can help you resolve the issue and avoid a lapse or cancellation of your policy.

Managing Cancelled Policies

If your insurance company cancels your homeowner’s policy, immediately reach out to the Caliber insurance department. They will explain your options, such as finding a new insurer or reinstating your previous coverage. This helps avoid expensive lender-placed insurance.

Mortgage Insurance Support

If your home loan requires mortgage insurance, Caliber’s insurance department can help with:

Private Mortgage Insurance (PMI)

For conventional loans with less than 20% down, you likely have PMI. The insurance representatives can explain PMI, answer questions about your policy, and assist with cancellation requests.

FHA Mortgage Insurance

FHA loans require monthly mortgage insurance premiums. The insurance department can provide details on FHA MIP, payments, and cancellation eligibility based on your specific loan.

VA and USDA Loans

VA and USDA loans have their own mortgage insurance requirements. The Caliber insurance team can clarify how these policies work and your obligations.

Insurance Claim Management

If you experience property damage and file an insurance claim, Caliber’s insurance department will help manage the process.

Submitting Your Claim Check

If you receive an insurance claim check made out to both you and Caliber Home Loans, you’ll need to sign the check and forward it to the insurance department right away. This ensures funds are available for repairs.

Inspecting Completed Repairs

The insurance department will arrange for repairs to be inspected when finished. They will then release funds from your claim check to pay the contractor.

Releasing Remaining Funds

Once repairs are complete and contractors are paid, any remaining claim funds will be released to you by the insurance department.

Lender-Placed Insurance

If your homeowner’s insurance policy lapses or cannot be verified, Caliber Home Loans will purchase lender-placed insurance on your property. Their insurance department can explain this process and your options. Key points:

  • Lender-placed insurance is typically more expensive than voluntary homeowner’s policies.

  • You should try to quickly reinstate your own insurance coverage to avoid lender-placed insurance.

  • If Caliber purchases LPI for your property, you must reimburse them for the premiums.

  • You can cancel LPI once you have valid homeowner’s insurance again.

The Caliber Home Loans insurance department is available to answer all your questions about lender-placed insurance and help resolve issues.

Maintaining Communication

Dealing with insurance issues can be stressful. The key is maintaining open communication with Caliber’s dedicated insurance department.

They are well-versed in all aspects of property insurance and how it relates to your mortgage. Speaking to an insurance representative right away when problems crop up can help avoid bigger headaches down the road.

No matter what insurance-related situation you’re facing, the Caliber Home Loans insurance department has the expertise to guide you. Their job is to provide exceptional customer service and support you every step of the way.

Other Caliber Insurance Resources

In addition to the insurance department’s phone and mail contacts, Caliber offers other ways to get insurance information:

  • Caliber Website: The Frequently Asked Questions page covers common insurance topics.

  • Online Account: You can review insurance details, view bills, and make escrow payments through your Caliber account.

  • Secure Messages: Ask insurance questions and submit documentation through the secure messaging system.

  • Mobile App: Manage your insurance information and communicate with Caliber on-the-go.

  • Email: Reach the insurance department at [email protected].

  • Mail: Send questions or documentation to the PO Box address.

  • Fax: Forward documents quickly to 1-937-525-4120.

Caliber provides multiple convenient ways to connect with knowledgeable representatives about your mortgage insurance needs. Contact them any time you need assistance!

Now Hiring: Caliber Home Loans


How do I talk to a person at Caliber Home Loans?

Call and speak to one of our friendly Customer Service Agents at 800-401-6587 during our business hours.

What’s going on with Caliber Home Loans?

Editor’s note, Sept. 28, 2023: NerdWallet has learned that Caliber’s affiliate company, Newrez, will manage all new loan applications going forward. Newrez acquired Caliber in 2021. Existing customers with Caliber as their mortgage servicer will not experience any changes.

Who took over Caliber Home Loans?

New Residential Investment Corp. to Acquire Caliber Home Loans, Inc. NEW YORK—(BUSINESS WIRE)—New Residential Investment Corp.

Is NewRez and Caliber Home Loans the same?

Caliber Part of the Newrez Family of Companies.

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