The Hartford Business Insurance: Reviews, Ratings, and Coverage Options

Picking the right insurance for your business is a big decision. You want a reputable provider that offers comprehensive coverage options to properly protect your company. The Hartford is one of the largest and oldest business insurers in the United States. But are they the right choice for your needs?

This guide provides an in-depth look at The Hartford’s business insurance products, reviews from current customers, ratings, pricing, and more.

Overview of The Hartford’s Business Insurance Products

The Hartford provides a broad array of both commercial P&C (property and casualty) insurance policies and group benefits plans for businesses of all sizes.

Some of their most popular business insurance offerings include:

  • Business Owner’s Policy (BOP) – Bundles property, liability and business interruption coverage into one convenient policy.

  • General liability – Protects against third-party bodily injury and property damage claims.

  • Professional liability – Covers errors, omissions, and negligence for professional services firms.

  • Commercial auto – Covers collision damage and liability claims for business vehicles.

  • Workers’ compensation – Pays for injuries employees sustain on the job per state regulations.

  • Commercial property – Covers damage to business buildings, equipment and inventory due to covered risks.

  • Umbrella insurance – Provides additional liability limits above basic policies.

  • Cyber/data breach – Responds to hacking incidents and digital threats.

  • Employment practices liability – Protects against discrimination, harassment and other employee claims.

  • Business income – Replaces lost income from disruptions like natural disasters.

  • Commercial crime – Covers fraud, embezzlement, and theft of company funds.

The Hartford also offers group benefits plans like health, dental, vision, disability, and life insurance for businesses to provide to their employees.

The Hartford Business Insurance Reviews from Current Customers

What do actual business owners think about The Hartford’s insurance products and customer service? Here are excerpts from reviews on sites like Trustpilot and Consumer Affairs:

  • “The Hartford makes the claims process smooth and easy. I’ve had nothing but good experiences with them.” – Brad, advertising agency owner

  • “Their business insurance rates are competitive, and they really work to get you the right coverage for your needs.” – Melanie, retail shop owner

  • “I’ve been with The Hartford for over 20 years. They are easy to work with and I’ve had excellent service.” – Ryan, construction company owner

  • “The Hartford was there for us when some equipment was damaged in a storm. The claims process was hassle-free and fast.” – Stephanie, manufacturing business owner

  • “Their employee benefits plans are affordable and have good coverage. I would recommend The Hartford for business group insurance.” – Thomas, IT company owner

The majority of reviews for The Hartford are very positive and highlight responsive claims service, knowledgeable agents, and streamlined paperwork. Negative reviews are less common but occasionally cite delays in claims processing or difficulty reaching agents.

The Hartford’s Financial Strength and Customer Service Ratings

Third-party ratings for The Hartford provide another useful measure of the insurer’s reliability and service levels:

  • A.M. Best Financial Strength Rating: A+ (Superior)

  • BBB Rating: A+

  • J.D. Power Business Insurance Satisfaction Rating: 4/5 stars nationally

These strong ratings reflect The Hartford’s financial stability, ethical business practices, and commitment to customer satisfaction. The high marks indicate most business owners have positive experiences with both their insurance coverage and interactions.

The Hartford’s Business Insurance Pricing and Discounts

As with any insurer, pricing for The Hartford’s policies is based on your unique risk profile and coverage needs. However, The Hartford offers ways for many businesses to lower their premium costs:

  • Safety discounts – for things like sprinklers, alarms, and safety training

  • Claims-free discounts – for going an extended time with no claims

  • Early quote discounts – for getting a quote well before your renewal date

  • Employee benefit plan discounts – for purchasing multiple group benefits products

  • Loyalty discounts – for continuously renewing your policy with The Hartford

  • Loss prevention discounts – for steps that reduce risks like security cameras

  • Industry association discounts – for being a member of certain professional groups

Bundling multiple policies with The Hartford, like adding umbrella or cyber insurance to an existing BOP, may also make you eligible for a bundled policy discount.

The Hartford’s Claims Process and Restoration Services

One area that sets The Hartford apart is claims handling. They have a large network of claims reps and a 24/7 claims hotline to start the process quickly.

For commercial property damage, they also partner with a national network of restoration contractors that can rapidly respond to mitigate further damage from water, smoke, fire, severe weather, and vandalism.

For businesses that experience a major loss, The Hartford’s loss restoration specialists can assist with:

  • Emergency repairs and protection of property

  • Relocating business operations temporarily

  • Estimating repair/replacement costs

  • Tracking claim status

  • Managing contractors and repair work

  • Ensuring repairs meet code requirements

  • Settling property damage claims quickly

Easy claims filing, widespread contractor networks, and dedicated support help explain The Hartford’s positive reputation for claims servicing.

Is The Hartford Right for Your Business Insurance Needs?

The Hartford offers almost every type of commercial P&C and group benefits coverage small and mid-sized businesses need. Backed by strong financial ratings and mostly positive customer feedback, The Hartford represents a solid insurance choice overall.

Their wide array of discounts also makes their premiums competitive for many companies. With comprehensive business policies, a streamlined purchase experience, and responsive claims handling, The Hartford is worth considering if you want a nationwide carrier with extensive resources and expertise.

Of course, always compare The Hartford’s quotes to other top insurers like Travelers, Nationwide, and Progressive. But for a stable, full-service insurance provider, The Hartford is hard to beat.

The Bottom Line – Key Takeaways on The Hartford Business Insurance

  • Offers almost every type of commercial P&C and employee benefits coverage most small and mid-sized businesses need.

  • Maintains strong financial strength and customer satisfaction ratings from third-parties like A.M. Best and J.D. Power.

  • Provides an array of discounts on premiums for things like safety measures, loyalty, bundled policies, and group benefits plans.

  • Well-regarded for experienced agents, smooth purchase experience, and responsive claims servicing.

  • Claims support includes 24/7 hotline, national contractor network for repairs, and loss restoration specialists.

  • Comprehensive insurance offerings, expertise insuring diverse industries, and excellent servicing make The Hartford a leading business insurance choice.

The Hartford Business Insurance Review : the best bet?


Is Hartford insurance good for business?

The Hartford is an insurance provider that offers a suite of coverage options for small businesses in several industries. It has an A+ (Superior) financial strength rating from AM Best.

Is Hartford good at paying claims?

Is The Hartford good at paying claims? According to J.D. Power, The Hartford ranks above average for property (e.g. home, renters) insurance claims and below average for auto insurance claims.

Is The Hartford car insurance a good company?

The Hartford has an A+ rating from the BBB and an A+ financial strength rating from AM Best. Our research team rates The Hartford auto insurance 7.8 out of 10.0 overall because it isn’t available to everyone and offers rates slightly above average.

Why is my business insurance so high?

One of the main reasons why business insurance is so expensive is that businesses carry a lot of risk. Your business sees a lot more people than your home does.

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