Dealing with an insurance claim can be stressful, especially if you’re not sure who to contact or how the process works. If you need to file a claim or follow up on an existing claim with Liberty Mutual insurance, there are a few different ways to get in touch.
In this comprehensive guide, we’ll cover:
- Liberty Mutual’s claims support phone number
- Additional phone numbers for specific types of claims
- How to file a claim by phone
- What information to have handy when you call
- Other ways to contact Liberty Mutual claims services
- Tips for checking the status of your claim
- FAQs about Liberty Mutual’s claims process
Whether you just need to report an accident or theft, or want an update on a claim in progress, understanding the best ways to reach Liberty Mutual can help ensure timely, effective claims resolution.
Liberty Mutual’s Main Claims Phone Number
Liberty Mutual’s primary claims phone number is:
This toll-free number connects you directly to Liberty Mutual’s claims department for assistance with new and existing claims. It’s available 24/7 for policyholders to report accidents, damages or other losses.
When you call this number, be prepared to provide details like:
- Your name and policy number
- Date, time and location of loss
- What happened and extent of damage/injuries
- Police report case number (if applicable)
- Contact information for others involved (if applicable)
A claims agent will walk through the information needed to quickly get your claim filed and on track for processing.
Phone Numbers for Specific Types of Claims
In addition to the main 1-800-2CLAIMS number, Liberty Mutual has dedicated claims hotlines for:
Glass repair claims: 1-800-225-2467 – Report cracked or damaged auto glass like windshields.
Homeowners claims: 1-800-225-2467 – For home, condo and renters insurance claims.
Life insurance claims: 1-855-503-4862 – To file a life insurance policy claim.
Disability insurance claims: 1-800-352-0205 – For disability or accident policy claims.
The right claims number helps connect you directly with agents who specialize in handling that type of coverage and can efficiently process those specific claims.
How to File an Insurance Claim by Phone
Follow these steps when you call Liberty Mutual to file a new claim by phone:
Gather key details – Date/time/location, what happened, damages, injuries, other parties involved, police report number etc.
Call 1-800-2CLAIMS – This number works for all types of insurance claims with Liberty Mutual.
Provide policy and contact info – Have your full name, policy number, phone number and address handy.
Explain what happened – Briefly explain the accident, theft, injury or incident prompting the claim.
Supply supporting details – Provide additional info the agent requests to document and process the claim.
Confirm next steps – Ask about claim submission, adjustor assignment, timeline etc. before you hang up.
The full call may take 15-30 minutes depending on claim complexity. Give as many details upfront as possible to help expedite processing.
Other Ways to Contact Liberty Mutual Claims
In addition to the claims phone numbers, you can also contact Liberty Mutual claims services:
Online – File and track claims via Liberty Mutual’s website 24/7.
Mobile app – Download the app to file claims and upload photos.
Email – Reach out to your claims adjustor directly if one has been assigned.
Mail – Send any postal mail to Liberty Mutual’s corporate headquarters:
Liberty Mutual Insurance
175 Berkeley Street
Boston, MA 02116
Include your full name, policy number and claim details.
Tips for Checking a Liberty Mutual Claim Status
Here are some tips for checking the status of an existing claim with Liberty Mutual insurance by phone:
Call 1-800-2CLAIMS – This number can provide claim status updates.
Reference your claim number – Having this handy speeds up the status check.
Ask about your adjustor – Get their direct contact info for future inquiries.
Log into your account – The website may have real-time status updates an agent can’t provide over the phone.
Review correspondence – Liberty Mutual will send notifications by mail about claim decisions.
Follow up if delayed – Don’t hesitate to call back for a status update if your claim seems stalled.
Frequently Asked Questions About Liberty Mutual Claims
Here are answers to some common questions about contacting Liberty Mutual for claims support:
What are Liberty Mutual’s claims department hours?
The claims department is open 24 hours a day, 7 days a week. You can call anytime to file a new claim or check the status of an existing claim.
Does Liberty Mutual have a claims FAQ?
Yes, Liberty Mutual’s website has an extensive claims FAQ page that answers questions on topics like filing claims, the review process, providing documentation, and more.
What information does Liberty Mutual need to file a claim?
Be prepared to provide your full name, policy number, date/time/location of loss, details of what happened, police report case number if applicable, contact info for others involved, and any photos or evidence related to the loss or damage.
Can I file a claim online?
Yes, you can file and track claims 24/7 by logging into your LibertyMutual.com account or using the insurer’s mobile app.
How long does it take Liberty Mutual to settle a claim?
Claim settlement times vary, but Liberty Mutual aims to close claims within 30 days on average. More complex claims may take longer. Ask your adjustor for an estimated timeline.
Get Claims Support From Liberty Mutual Insurance
Liberty Mutual offers policyholders several convenient ways to file insurance claims and follow up on existing claims. Whether you call, go online, use the app or email, provide as many details and documentation as possible right away to help expedite processing.
Knowing Liberty Mutual’s claims phone number, website tools, mobile app and email options ensures you can reach out for timely assistance with any issues, questions or claim status inquiries.
Liberty Mutual Claims Phone Number ⏬
How do I make a claim with Liberty Insurance?
How do I check the status of my Liberty Insurance claim?
How does Liberty Mutual handle claims?