West Bend Mutual Insurance Reviews: What People Are Saying

Choosing the right insurance company is an important decision. You want to find a provider that offers quality coverage options and excellent customer service. Reviews from other policyholders can provide helpful insight into an insurer’s reputation.

West Bend Mutual Insurance is a regional company that has been in business since 1894. They offer a range of insurance products for homes, autos, businesses, and more. But what do real customers have to say about their experiences with West Bend Mutual Insurance?

Overview of West Bend Mutual Insurance

West Bend Mutual Insurance is headquartered in West Bend, Wisconsin and operates in the Midwest region. They are one of the oldest mutual insurance companies in the state.

Here are some key facts about West Bend Mutual:

  • Offerings – West Bend provides insurance for auto, home, business, farm, identity theft, umbrella coverage, and more.

  • History – Founded in 1894 after a devastating fire in West Bend. Policyholders own the company.

  • Ratings – They have an A+ (Superior) financial strength rating from A.M. Best.

  • Membership – Over 900 independent agents sell West Bend insurance policies.

  • Awards – West Bend has been recognized as a Ward’s 50 performing insurance company.

Next, let’s look at what policyholders are saying based on online West Bend Mutual insurance reviews.

Online Reviews of West Bend Mutual Insurance

West Bend Mutual Insurance has an average rating of 3.1 out of 5 stars across 156 reviews on WalletHub. On the Better Business Bureau (BBB) they have 1.44 out of 5 stars across 18 reviews. Here is an overview of the pros and cons mentioned:


Satisfied policyholders mention the following benefits of using West Bend Mutual Insurance:

  • Quick claim payments – Some reviewers received claim checks within 1 day of reporting damage.

  • Helpful agents – Many worked with knowledgeable local agents who explained policies.

  • Affordable rates – Customers report lower premium costs compared to other insurers.

  • Strong financials – West Bend’s A+ rating provides reassurance of their financial strength.

  • Good customer service – Some experienced great service handling claims or billing issues.


On the other hand, unhappy reviewers cite these drawbacks of West Bend Mutual:

  • Claim delays – Long lag times waiting for claim resolution is a common complaint.

  • Claim denials – Some claims were denied over what seemed like minor technicalities.

  • Lack of communication – Poor follow up and failure to provide claim status updates.

  • Lowball payouts – Settlement offers did not sufficiently cover damage costs.

  • Premium increases – Rates rose sharply at renewal time, prompting customers to switch insurers.

  • Policy cancellations – Coverage was dropped unexpectedly, leaving customers stranded.

Common Pros and Cons in West Bend Insurance Reviews

While individual experiences vary, these positives and negatives regarding West Bend Mutual are seen repeatedly across reviews:


  • Competitive pricing on premiums
  • Good selection of insurance products
  • Strong financial rating
  • Helpful local agents


  • Extremely slow claims process
  • Low claim payouts
  • Sudden policy cancellations
  • Poor customer service

Many 1-star reviews cite frustrations with claims handling and poor communication. But 5-star reviews praise the affordable rates and responsible financial position.

West Bend Auto Insurance Reviews

The majority of online reviews for West Bend Mutual are from auto insurance customers. Here are some examples of what drivers say:

  • “I’ve had West Bend auto insurance for 5 years with no rate hikes. My agent is great. Claims for 2 accidents were processed quickly and painlessly.”

  • “West Bend car insurance was affordable but they cancelled my policy 2 days after a not-at-fault accident caused by another driver. Very shady.”

  • “I pay less for West Bend auto insurance than other companies but they nickel-and-dimed my claim. Took months to get a small settlement.”

  • “Switched to West Bend for cheaper car insurance but regret it. When I needed them after an accident they gave me nothing but headaches.”

Many auto insurance reviews cite low premium costs initially but frustrations over claim settlements down the road.

Home Insurance Reviews for West Bend

Property insurance policyholders describe mixed experiences with West Bend home insurance:

  • “We’ve had West Bend homeowners insurance for 20 years without a claim. Rates are very reasonable and service is great.”

  • “Water pipe burst at my house causing lots of damage. West Bend has dragged their feet for over a year on paying my claim. Inexcusable delays.”

  • “Our roof was badly damaged in a storm. West Bend sent an adjuster next day and we got a claims check within the week. Very pleased.”

  • “Don’t expect good service from West Bend if you have a home insurance claim. Multiple excuses and delays getting claim resolved for water damage.”

Home insurance reviews are split between praise for affordable premiums and frustration with claims response.

West Bend Business Insurance Reviews

Small business owners share mixed West Bend business insurance experiences:

  • “We switched our biz insurance to West Bend to save money. Big mistake. Claims are a nightmare and they nickel-and-dime you.”

  • “Happy with West Bend business insurance. Had one small claim that they paid quickly with no hassle. Rates are very competitive.”

  • “West Bend business insurance seems affordable at first but they make it impossible to actually file and receive claim payments.”

  • “Been with West Bend commercial insurance for years. Any claims I’ve had were handled promptly and fairly. Would recommend.”

Low rates attract small businesses initially but some feel claims are not handled appropriately.

What Impact Do These Reviews Have?

So what does this real customer feedback indicate about West Bend Mutual Insurance? Here are some key takeaways:

  • Competitive pricing – Low premiums are attracting many customers from the reviews.

  • Claims frustrations – Policyholders describe very negative claims experiences overall.

  • Good financials – West Bend seems to have a solid financial position based on ratings.

  • Inconsistent service – Customer service ranges from excellent to very poor.

For consumers considering West Bend Mutual Insurance, weigh the potential savings against the risks that claims servicing is uneven according to these reviews. Shop carefully, read policies thoroughly, and consider all options for your insurance needs.

All About West Bend Mutual Insurance


How is West Bend insurance Rated?

West Bend’s Financial Strength Rating of “A” (Excellent) and Issuer Credit Rating of “a+” were affirmed in 2019 by A.M. Best Company. The ratings reflect our company’s consistently strong risk-adjusted capitalization, stable regional market presence, and conservative risk management culture.

Who owns West Bend Mutual insurance?

As a mutual insurer, our company is owned by our policyholders.

What type of insurance is West Bend Mutual insurance?

Company Overview For over 125 years, West Bend Mutual Insurance Company, and its network of independent insurance agents, has provided property and casualty insurance across the country.

Who is the most trusted insurance company?

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