How to Contact Utica Mutual Insurance by Phone

Utica Mutual Insurance is a leading insurance provider based in New York. With origins dating back to 1914, they offer a wide range of insurance products for both personal and commercial clients.

If you need to contact Utica Mutual Insurance by phone, this guide will provide all the information you need including:

  • Utica Mutual Insurance Company Overview
  • Finding the Right Phone Number to Call
  • Contact Information for Policyholders
  • Contact Information for Agents
  • Tips for Calling Utica Mutual Insurance
  • Utica Mutual Insurance Call Center Hours
  • What Information to Have Ready When Calling
  • Contacting Utica Mutual Claims Department
  • Additional Ways to Contact Utica Mutual

Utica Mutual Insurance Company Overview

Utica Mutual Insurance has been serving policyholders for over 100 years. They offer all types of insurance including:

  • Auto insurance
  • Homeowners insurance
  • Business/commercial insurance
  • Specialty insurance like boat, motorcycle, etc.

The company is based in New Hartford, NY but serves customers across the United States. They have over 1,100 independent agents representing them.

Utica Mutual Insurance consists of several member companies:

  • Utica National Insurance Group
  • Graphic Arts Mutual Insurance Company
  • Republic Franklin Insurance Company
  • Utica Lloyd’s of Texas
  • Utica Specialty Risk Insurance Company

Finding the Right Utica Mutual Phone Number to Call

Utica Mutual Insurance has a few different phone numbers you can call depending on your specific needs:

General Customer Inquiries: 1-800-598-8422

This number can be used for general questions about policies, coverages, billing, etc.

Claims Department: 1-800-216-1420

If you need to file a claim or have questions about an existing claim, call this number.

Agent Services: 1-800-922-2886

For independent insurance agents who have questions or need support.

Phone numbers for specific departments:

Utica also has dedicated phone numbers listed on their website for their Commercial Lines, Personal Lines, and Underwriting departments.

Contact Information for Utica Mutual Policyholders

If you are an existing Utica Mutual Insurance policyholder, you can call 1-800-598-8422 for general inquiries relating to your policy. This number is staffed Monday-Friday 8am-6pm EST.

When calling about your specific policy, have the following information ready:

  • Your full name
  • Policy number
  • Phone number and address on file

This will allow the customer service agent to easily look up your policy details.

Some common reasons policyholders call Utica Mutual include:

  • Questions about policy coverages
  • Making changes to an existing policy
  • Getting proof of insurance documents
  • Billing questions or to pay a bill
  • Reporting minor claims
  • Getting a free insurance quote

Utica Mutual policyholders can also login online to manage their accounts, view policy documents, make payments, and file claims.

Contact Information for Utica Mutual Agents

For independent insurance agents who represent Utica Mutual Insurance, the Agent Services phone number is 1-800-922-2886. This number will connect agents directly to a support team that can help with:

  • Getting contracted as a Utica agent
  • Policy questions
  • Assisting with quotes
  • Issuing policies
  • Commission inquiries
  • Managing agency profile and appointments
  • Marketing support
  • Training and education

Insurance agents can also utilize Utica Mutual’s online portal to manage accounts, submit business, obtain marketing materials, and access other resources.

Tips for Calling Utica Mutual Insurance

Here are some tips to make your call with Utica Mutual go smoothly:

  • Have your policy or account information ready – This includes your full name, policy number, phone number, address, etc.
  • Call during business hours – Utica Mutual’s call center is open 8am-6pm EST on weekdays.
  • Be prepared to wait on hold – Especially during peak call volume times. Use of hold music or callbacks can minimize frustration.
  • Take notes – Write down names of who you speak with, advice given, and reference numbers.
  • Stay calm and courteous – This will get you the best results from the call center staff.
  • Don’t hesitate to escalate an issue – Ask to speak to a supervisor if needed to resolve a problem.

Calling when you are prepared helps calls go quickly!

Utica Mutual Insurance Call Center Hours

Utica Mutual Insurance call center hours are:

Department Hours Phone Number
Policyholder Inquiries Monday-Friday, 8am-6pm EST 1-800-598-8422
Claims Monday-Friday, 8am-6pm EST 1-800-216-1420
Agent Services Monday-Friday, 8am-6pm EST 1-800-922-2886

So the best time to call is during regular business hours. If you call outside of these times, you may need to leave a message for a return call.

What Information to Have Ready When Calling Utica Mutual

To make your call efficient, have the following information on hand:

For policyholders:

  • Your full name
  • Policy number
  • Phone number and address on file

For agents:

  • Agent name
  • Agency name
  • Agency code number
  • Policyholder name and policy number (if inquiring about a specific policy)

For claims inquiries:

  • Policyholder name
  • Policy number
  • Date and details of loss/claim
  • Photos or other documentation

Having this information readily available reduces time spent looking up accounts and allows staff to answer your questions quickly.

Contacting the Utica Mutual Insurance Claims Department

To report a new claim or check the status of an existing claim with Utica Mutual Insurance, call 1-800-216-1420. This number reaches the claims department directly.

Some tips for calling about claims:

  • Call as soon as possible after a loss
  • Provide details like date, time, location and description of loss
  • Have information about all parties involved
  • Take notes on who you speak with and claim reference number

The claims department may request photos or other documentation to process the claims, so be prepared to provide those.

Calling right away helps get claims processed faster so policyholders can recover from losses quicker.

Additional Ways to Contact Utica Mutual Insurance

In addition to calling Utica Mutual, you can also contact them by:

  • Online account access – Manage your policy or claims anytime. Register with your policy number.
  • Mobile app – Download the Utica First app on iOS or Android.
  • Email – Send secure messages via your online account portal.
  • Live chat – Chat with an agent during business hours on their website.
  • Social media – Message Utica Mutual on Facebook or Twitter.
  • US mail – Send written correspondence to: 180 Genesee St. New Hartford, NY 13413.

So calling by phone is just one of many ways to get in touch with the team at Utica Mutual Insurance when you need assistance.


Contacting Utica Mutual Insurance by phone is easy when you call the right department and have your account information handy. Utica Mutual offers dedicated phone numbers for policyholders, agents, and claims that route directly to those teams. Calling during weekday business hours gives you access to knowledgeable representatives that can address your insurance needs. Being prepared with details about your policy ensures quick assistance so your call goes smoothly. Utica Mutual also offers policy management and claims reporting through online and mobile tools for additional convenience.

Utica National — How to Login to Your Customer Care Center


How do I contact Utica National Insurance?

Whether you are one of the many agents representing Utica National or a current policyholder, feel free to call us Monday through Friday, from 8:00 a.m. – 6:00 p.m. EST at 800-598-8422 (800-59-UTICA).

Is Utica a good insurance company?

Utica Mutual Insurance Company and its affiliates and subsidiaries have earned an AM Best Financial Strength Rating (FSR) of A (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of “a”.

What kind of insurance is Utica?

While we had humble beginnings in 1914, today the Utica National Insurance Group is an award-winning, nationally recognized organization providing personal and commercial insurance products and services.

Where is the headquarters of Utica insurance?

The company was founded in 1914 and is headquartered in New Hartford, New York, with seven regional offices.

Leave a Comment