When searching for a new insurance agent, reading reviews can help you evaluate options to find the best fit. Armor Texas Insurance Agency is an independent insurance agency located in Fort Worth, Texas that offers auto, home, business, and specialty insurance policies.
But are they reputable and do they provide good customer service? In this comprehensive review, we’ll dive into Armor Texas Insurance Agency’s ratings, examine customer feedback, and provide an overall assessment.
Overview of Armor Texas Insurance Agency
Armor Texas Insurance Agency is a family-owned independent insurance agency founded in 2007. They offer customized insurance packages including:
- Auto insurance
- Homeowners insurance
- Renters insurance
- Condo insurance
- Flood insurance
- Business insurance
- General liability insurance
- Workers compensation
- Professional liability insurance
- Life insurance
- Health insurance
- Disability insurance
As an independent agency, they work with over 45 insurance carriers to find clients the best coverage options at competitive rates. Their office is located in Fort Worth, TX but they write policies throughout the state of Texas.
Armor Texas Insurance Agency Review Ratings
Armor Texas Insurance has positive ratings and reviews across different platforms:
Google – 4.9 out of 5 stars based on over 50 Google reviews
Better Business Bureau (BBB) – A+ rating accredited since 2009
Yelp – 4 out of 5 stars based on 7 reviews
WalletHub – 4.8 out of 5 stars based on 84 insurance agency reviews
This indicates most customers have had a good experience working with Armor Texas for their insurance needs. All ratings are based on customer feedback and testimonials.
What Customers Say in Armor Texas Insurance Reviews
Here’s an overview of the positive and negative feedback found in reviews from sources like Google, BBB, Yelp, and WalletHub:
- Helpful and patient staff
- Good prices and competitive rates
- Offers many insurance carrier options
- Customized coverage for needs
- Quick and efficient service
- Good communication
- Knowledgeable agents
- Slow response time
- Pushy sales tactics
- Issues with claims processing delays
- Lack of transparency on policy details
- Aggressive upselling
The most common positives highlight the agency’s friendly service, insurance expertise, and reasonable rates. Negative issues seem relatively minor and infrequent.
Are There Complaints Against Armor Texas Insurance?
Armor Texas Insurance Agency has minimal complaints across the major consumer protection sites:
BBB – 1 complaint closed in last 3 years
Complaints Board – None
Ripoff Report – None
Yelp – No flagged or removed reviews
This low volume of grievances over the years indicates the agency resolves customer issues promptly when they do arise. Their BBB complaint handling seems effective.
Is Armor Texas Insurance Recommended?
Based on the overwhelmingly positive customer feedback and lack of unresolved complaints, Armor Texas Insurance Agency earns a recommend rating. Policyholders consistently praise their customer service and insurance rates.
If you’re located in the Fort Worth area and need insurance, consider getting a quote from Armor Texas. They have flexible policy options, experienced local agents, and a reputation for satisfying clients. Just be sure to clarify all coverage specifics upfront before purchasing a policy.
Top Pros of Armor Texas Insurance Agency
After examining reviews, here are the key advantages cited by customers:
Knowledgeable and Helpful Agents
Many reviews mention Armor Texas agents take time to explain policies, answer questions thoroughly, and help select the right coverages. Their expertise provides peace of mind.
Good Value on Insurance Rates
Numerous customers report getting very affordable premiums from Armor Texas after comparing quotes. Their rates often beat competitors.
Excellent Customer Service
Armor Texas earns consistent praise for friendly, patient service. Customers feel cared for and never rushed. Issues get promptly resolved.
Access to Many Insurance Carriers
As an independent agency, Armor Texas can tap over 45 insurance companies when shopping for policies. This extensive selection helps them find lower rates.
Few Customer Complaints
Positive reviews dominate for Armor Texas, and there are minimal unresolved grievances indicating they resolve issues satisfactorily.
Top Cons of Armor Texas Insurance Agency
A few clients have identified drawbacks to watch out for:
Delayed Response Time
Some reviews mention occasional delays in getting call backs from agents. Their busy periods can slow response.
A small number of customers report feeling pressured to increase policy limits or add unnecessary riders. Make your coverage preferences clear.
Lack of Policy Detail Transparency
A few buyers say agents did not fully explain policy specifics upfront. Be sure to ask questions and understand what you’re buying.
Claims Processing Lag
Isolated reviews cite slow claims payments. Follow up with your adjuster to check claim status.
Bottom Line: Armor Texas Insurance Reviews Are Positive
While minor cons like delays or upselling exist, the overwhelming consensus is that Armor Texas provides an excellent insurance buying experience and policies tailored to your needs. They offer a recommend option for Texas residents and businesses needing coverage.