How to Contact American Select Insurance to File a Claim

American Select Insurance is a property and casualty insurance company that offers auto, home, renters, and business insurance policies across the United States. If you have coverage through American Select and need to file a claim, there are a few different ways to get in touch with their claims department.

This guide will outline the available options for contacting American Select Insurance to report a new claim, check the status of an existing claim, or speak to a representative about your claim benefits and the claims process.

American Select Insurance Claims Contact Information

To file a new claim with American Select Insurance or get information on an existing claim, you can contact their claims department through the following methods:

  • Phone: 1-800-359-1212
  • Fax: 1-330-659-6923
  • Email: [email protected]
  • Online: File certain claims like auto glass or home repairs through your account portal
  • Mobile App: Report claims 24/7 through the MyAmericanSelect mobile app

The claims contact center phone line is available 24 hours a day, 7 days a week. However, the call center is closed on major holidays.

When you call the claims number, be prepared to provide basic information like your full name, policy number, date and details of loss, and contact information. Having any supporting documents or photos available can also help expedite the process.

How to File an Auto Insurance Claim with American Select

If you need to file a claim on your American Select auto insurance policy due to an accident, theft, or damage, follow these steps:

  1. Move your vehicle to a safe place if it’s drivable and call the police if needed to get an incident report. Never admit fault at the scene.

  2. Document the damage with photos of your car, the accident scene, other vehicles involved and any injuries sustained.

  3. Get contact and insurance info from the other driver(s) involved, plus any witness names and statements.

  4. Call American Select at 1-800-359-1212 or file through the mobile app to report the loss right away. Provide all relevant details and documentation.

  5. Take your car to an authorized repair shop for an estimate once you have approval from American Select. The shop will work directly with the insurer on parts and repairs.

  6. For claims over a certain amount, an adjuster may be assigned to inspect the damage and finalize settlement details.

  7. Get a rental car reimbursement if included in your policy and keep all receipts to submit for repayment.

  8. Review the claim settlement and follow up with American Select on any unpaid medical bills or other open items before signing the release.

How to File a Homeowners or Renters Claim with American Select

For home-related claims like fire, theft, vandalism, or water damage under your homeowners or renters policy with American Select, follow these steps:

  1. Contact emergency services if needed for any injuries, fire, or safety issues.

  2. Take reasonable steps to prevent further damage, like shutting off the water if there is a leak. Don’t throw away damaged items until an adjuster inspects them.

  3. Document the damage extensively with dated photos and videos showing the condition of your property and possessions.

  4. Make a detailed inventory of damaged or stolen personal property. Include purchase dates, costs, receipts and serial numbers when possible.

  5. Call American Select at 1-800-359-1212 or file a claim through your online account to start the process.

  6. Provide access to your property for inspection when required. Keep all damaged items on premises until directed otherwise.

  7. Obtain repair estimates from American Select approved vendors for home repairs and replace personal items based on your coverage limits and deductible amount.

  8. Submit any additional living expenses like hotel stays for reimbursement under loss of use coverage.

  9. Review the claim settlement offered and follow up with American Select regarding any discrepancies before accepting.

What Information is Needed to File an Insurance Claim?

When you contact American Select Insurance to start a claim, either on the phone or through the online portal, you’ll need to provide:

  • Your full name and policy number
  • Date, time, location and cause of loss
  • Details on the extent of property damage or injuries
  • Police report case number if applicable
  • Contact information for other parties involved if relevant
  • List of stolen or damaged items if filing a property claim
  • Photos, videos, receipts or repair estimates to support the claim

Having as much documentation on hand as possible speeds up claim processing and approval. Be prepared to answer questions from the claims adjuster as well and provide any additional details needed as your claim progresses.

What is the Claims Process for American Select Insurance?

The exact claims process can vary based on your policy type and nature of loss. But in general, this is what you can expect after reporting your claim to American Select Insurance:

  1. Initial contact – Speak to a claims representative by phone or through your online account to provide details on the loss event.

  2. Coverage investigation – American Select will verify your coverage, review any exclusions, and investigate the claim circumstances, which may involve contacting third parties.

  3. Claim assignment – Your claim will be assigned to an adjuster, appraiser or investigator if needed to finalize details.

  4. Inspection – For property, auto or liability claims, an adjuster may inspect damages or the accident scene. Photos, police reports, medical records and other documents may be requested.

  5. Settlement offer – Once American Select finishes their review, they will extend a settlement offer by mail or phone based on coverage limits and applicable deductibles.

  6. Payment – Once you accept the settlement, payment will be issued by check or electronic transfer within 5 to 30 days depending on claim type.

  7. Closing paperwork – Sign any release forms sent by the adjuster to finalize the claim. Keep records in case you need to reopen it.

Communication is key throughout the process. Don’t be afraid to call your claims representative with any questions or concerns.

Tips for Getting Your American Select Claim Paid Quickly

To help avoid claims delays and get your American Select payout faster, keep these tips in mind:

  • Report the loss ASAP – Faster reporting leads to quicker response and resolution.

  • Provide detailed, documented evidence – Supplement your claim with photos, videos, repair estimates, police reports and anything else directly related.

  • Be responsive to adjusters – Return calls and information requests from the adjuster promptly to keep things moving.

  • Confirm coverage specifics – Check your policy documents to ensure the loss circumstances and damages are covered before filing so there are no surprises.

  • Gather other insurance information if applicable – This could include health insurance, workers’ comp and other auto policies for accidents.

  • Avoid gaps in communication – Follow up if you haven’t heard anything after contacting American Select initially.

  • Review the settlement offer carefully before accepting – Make sure it aligns with your policy benefits and covers all your costs.

  • Ask questions upfront – If there’s anything unclear about the claims process for your situation, get answers from your adjuster.

Staying engaged in the claims process and providing everything American Select needs can help expedite your payout so you can move forward after a loss.

Can I Get Same Day Claims Service from American Select?

American Select does not offer guaranteed same day claims service. However, they aim to speed up the claims process as much as possible.

If you have an urgent claim, here are some tips that may help it get addressed more quickly:

  • File your claim as soon as possible after the incident occurs – don’t delay reporting.

  • Choose to report your claim via the smartphone app, as this allows American Select to process it faster.

  • Provide extensive details upfront when you file. Submitting photos or video evidence accelerates review.

  • Call your claims representative to check status if you haven’t heard anything within 24 hours of reporting your claim.

  • Follow up frequently and respond right away if the claims adjuster contacts you for additional information.

  • Ask if you can get priority handling if the claim involves a health/safety issue like lack of livable shelter, no transportation to work or school, or missing medication.

While American Select won’t guarantee same day claim service, taking these steps can help get your claim addressed sooner rather than later.

American Select Insurance Claims Department Hours

The American Select Insurance claims call center is staffed 24 hours a day, 7 days a week, including holidays. So you can reach a live claims representative any time of day or night to report a new claim or check on an existing claim.

The American Select website, online account portal, and mobile app are also available 24/7 for starting claims, tracking progress, or contacting your adjuster directly with questions.

Normal Eastern Time business hours for the American Select claims department are:

  • Monday to Friday: 8:00am to 7:00pm
  • Saturday and Sunday: 8

State Auto Insurance Phone Number for Claims


Is American Select insurance the same as Westfield Insurance?

American Select Insurance is a subsidiary of Westfield Insurance, which is a part of the Westfield Group. Westfield Insurance is a larger insurance company that provides various insurance products and services, including commercial and personal lines insurance.

What is a claim number?

Claim numbers are often used by insurance companies to identify a specific claim. Claim numbers are unique identifiers that give a clear indication of what the claim is about.

How do I make an AA claim?

If you’re unfortunate enough to have an accident, injury, loss or damage regardless of fault, AA Accident Assist is ready to help. To make a claim, call 0330 053 0322, report online or download the app. Please have your policy number handy – you can find it on your Statement of Insurance.

What is the phone number for American Family Insurance Claims?

Call us at 1-800-MYAMFAM (1-800-692-6326) to speak directly with a claims representative or contact your American Family Insurance Agent.

Leave a Comment