The Members Insurance Company is a subsidiary of AAA that provides auto, home, and other insurance products to AAA members across several states. If you need to get in touch with The Members Insurance Company, this article provides their phone number, office locations, website links, and tips for contacting them.
Overview of The Members Insurance Company
The Members Insurance Company is owned by the Auto Club Group, which operates the AAA clubs in several Midwestern and Southern states. The Members Insurance Company sells insurance policies exclusively to AAA members in the following states:
- North Carolina
- North Dakota
The types of insurance offered by The Members Insurance Company include:
- Auto insurance
- Homeowners insurance
- Renters insurance
- Condo insurance
- Boat insurance
- Motorcycle insurance
- RV insurance
- Umbrella insurance
- Flood insurance
- Identity theft protection
As an AAA insurance provider, The Members Insurance Company offers policyholders benefits like 24/7 roadside assistance, discounts for bundling multiple policies, and access to local AAA agents.
Contacting The Members Insurance Company by Phone
The main nationwide phone number for The Members Insurance Company is 800-222-8252. This number will direct you to their team of member service counselors who can help with questions about your policy, starting a new policy, or reporting a claim.
Some other useful phone numbers for The Members Insurance Company include:
- Auto claims: 800-252-8252
- Home claims: 844-425-0804
- Flood claims: 877-541-9748
- Roadside assistance: 800-AAA-HELP (800-222-4357)
When you call The Members Insurance Company, be prepared with your full name, policy number, AAA membership number, and address. This helps the service agents access your account and records quickly.
The Members Insurance Company call center is open Monday to Friday from 8am to 6pm local time. For after-hours emergencies involving your car or home, you can call their 24-hour claims hotline.
Contacting The Members Insurance Company Online
If you prefer self-service options, The Members Insurance Company offers online account access, contact forms, and live chat:
My Account portal – Register at members.acg.aaa.com to view your policy, make payments, file claims, and update personal details.
Contact form – Submit questions or requests through the online contact form. You’ll get a response within 1-2 business days.
Live chat – Chat with an agent in real-time during business hours through the website. Look for the chat widget in the bottom corner.
Other online resources provided by The Members Insurance Company include instructional videos, FAQs, and policy documents available through their website.
Visiting The Members Insurance Company Offices
The Members Insurance Company has dozens of local AAA branch offices across the states they serve. To find a AAA office near you that can help with Members Insurance services:
Go to the AAA branch locator.
Enter your zip code.
Select an office from the list and call for hours and appointment options.
Some common services at local AAA branches include:
Getting quotes for new policies.
Making changes to existing policies.
Picking up printed insurance cards and documents.
Getting help filing insurance claims.
Paying bills in person.
Asking questions and getting expert advice.
AAA advises calling ahead to verify what services each branch provides for Members Insurance customers.
Tips for Contacting The Members Insurance Company
Here are some tips to make sure you get prompt, helpful service when contacting The Members Insurance Company:
Have your policy and AAA membership numbers – These numeric codes help identify your account.
Know your policy type – Such as auto, homeowners, renters, etc.
Provide your full name, address, and phone number – Confirm your identity and contact details when making inquiries.
Ask to speak with a manager – For complex issues, managers have additional authority to investigate and resolve problems.
Take notes – Document the names and responses of any representatives you speak with.
Follow up in writing – After a call, email or mail a summary to have a record of the conversation.
Check branch hours – Some locations have limited hours, so call ahead before visiting an office.
Be patient but persistent – Don’t hesitate to call back if an issue requires multiple inquiries.
Frequently Asked Questions About Contacting The Members Insurance Company
What’s the mailing address or PO Box for sending documents to The Members Insurance Company?
The Members Insurance Company
PO Box 8052
Royal Oak, MI 48068
What if I lost my insurance card?
Contact The Members Insurance Company to request a replacement. You can also print a copy immediately from your online account.
Can I pay my bill online or over the phone?
Yes, The Members Insurance Company offers online bill pay through your account portal, by phone, or using their automated payment line at 866-637-7555.
How long does it take to process insurance claims with The Members Insurance Company?
Claim processing times depend on the type of claim. Basic auto and property claims are often processed in under 10 days. More complex claims may take 30 days or more.
What is the best way to lower my car or home insurance rates with The Members Insurance Company?
Bundling multiple policies, maintaining a good driving record, installing protective devices in your home, and asking about all available discounts can help lower your premiums. Contact a Members Insurance agent for a full policy review and quote comparison.
Contact The Members Insurance Company for Your Insurance Needs
As an AAA subsidiary, The Members Insurance Company provides reliable insurance products focused on roadside assistance and serving members locally. If you need to get in touch with The Members Insurance Company by phone, in person, or online, use the contact information in this guide for quick assistance with any insurance-related question or request. With multiple options to connect with knowledgeable agents, contacting The Members Insurance Company is easy.
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