How To Contact Stillwater Insurance Company – Phone Numbers, Emails, and More

Stillwater Insurance Company is a property and casualty insurer providing auto, home, renters, and business insurance to customers across the United States. If you need to get in touch with Stillwater for sales, customer service, or claims issues, this guide will provide their main phone numbers, emails, and contact information.

Stillwater Insurance Company Overview

Stillwater Insurance Company is headquartered in Jacksonville, Florida and has been in business since 2004. They market their insurance products directly to consumers online and over the phone.

Some quick facts about Stillwater Insurance:

  • Rated A- (Excellent) for financial strength by A.M. Best
  • Provides auto, home, renters, and business insurance
  • Specializes in coastal property risks
  • Over $900 million in total assets
  • Licensed to operate in 14 states

Now let’s look at the main customer service contacts for Stillwater Insurance.

Phone Numbers for Stillwater Insurance Company

Here are the key phone numbers to call based on your reason for contacting Stillwater Insurance:

For Auto, Home, Renters, or Umbrella Quotes and Sales

Phone: (855) 712-4092

Hours: Monday – Friday, 8AM – 9PM ET; Saturday 8AM – 3PM ET

This number connects you with a Stillwater sales agent who can provide quotes and answer questions on policies for personal auto, homeowners, renters, and umbrella insurance.

For Business Insurance Quotes and Sales

Phone: (855) 712-4114

Hours: Monday – Friday, 8AM – 9PM ET; Saturday 8AM – 3PM ET

Call this number to speak with a commercial lines agent about Stillwater’s business insurance products.

To Report a Claim

Phone: (800) 220-1351

Hours: 24/7

Contact this toll-free number any time, day or night, to report a claim on an active Stillwater policy.

For General Customer Service Inquiries

Phone: (800) 220-1351

Call during regular business hours if you have any general questions on your policy or account that are not claims related.

For Roadside Assistance

Phone: (877) 507-6114

Code: 23324, Plan DV16A

Stillwater auto policyholders can call for roadside assistance like towing, jump starts, locksmith services, and fuel delivery.

Contact Information for Other Inquiries

In addition to the main phone numbers, here are helpful contacts for specific purposes:

  • New Agent Appointments: Call (866) 663-7129 or email [email protected] to become an appointed Stillwater agent.

  • Request a Letter of Experience: Email [email protected] if you need a letter confirming your Stillwater policy history and tenure.

  • Accounting/Billing Questions: Reach out to your Stillwater agent or call customer service if you have billing and accounting questions.

  • Endorsements or Policy Changes: Contact your agent or call customer service to make midterm changes to your policy.

  • Cancellations: To cancel a policy during the term, call or email customer service and provide policy details. You can also inform your agent.

Stillwater Insurance Company Mailing Address

To send anything by mail, use this address:

Stillwater Insurance
PO Box 45126
Jacksonville, FL 32232-5126

This covers general correspondence, bill payments, forms, and any other written communication.

For claims, you can mail supporting documents but should still phone in the initial loss report.

Stillwater Insurance Company Emails

If contacting by email, use the following addresses:

Online Chat and Website Contact

Stillwater Insurance does not currently offer online chat support or contact forms on their website. The best way to get in touch is to call or email using the contact info provided above.

How To Locate Stillwater Insurance Office Locations

Since Stillwater markets directly to consumers, they do not maintain public local insurance offices. Policyholders can handle service through the toll-free numbers or by working through the independent agent who sold their policy.

Stillwater does operate the following corporate offices:

  • Jacksonville, FL Headquarters: 6800 Southpoint Parkway, Suite 700, Jacksonville, FL 32216

  • Jericho, NY Office: 100 Jericho Quadrangle, Suite 124, Jericho, NY 11753

  • Omaha, NE Office: 12500 I St., Suite 100, Omaha, NE 68137

However, these locations are for employees and not open to the public for sales or service inquiries, which should be handled through the customer service contacts provided earlier.

What Types of Inquiries Should I Contact Stillwater Insurance About?

You can contact Stillwater Insurance for any questions or issues related to your policies, accounts, or general sales inquiries, including:

  • Getting a quote for a new policy
  • Making payments or billing questions
  • Requesting proof of insurance
  • Making changes to an existing policy
  • Canceling or non-renewing a policy
  • Asking coverage questions
  • Reporting an accident, loss, or claim
  • Checking claim status
  • Getting roadside assistance

Essentially, all aspects of your experience – from sale to service – can be handled through their customer service channels above.

When Is the Best Time to Call Stillwater Insurance Company?

Since Stillwater markets directly to consumers, their call center handles a high volume of inquiries. Here are tips for the best times to call to minimize hold times:

  • Weekdays: Call early morning or late evening to avoid the busiest periods. Peak call times are on weekdays from 9AM – 6PM ET based on customer demand.

  • Saturdays: Call early morning, as call volume picks up significantly after noon ET.

  • Sundays: You may experience the shortest hold times on Sundays when call volume is lowest.

If calling about an urgent matter like an accident, loss, or policy cancellation, call any time as this will take priority. But for general sales and service inquiries, consider calling during the times suggested above.

Can I Email Stillwater Insurance Company Instead of Calling?

Yes, you can email Stillwater customer support for basic inquiries to avoid waiting on hold. However, keep these points in mind:

  • For time-sensitive issues, calling is better to get an immediate response. Use email for non-urgent matters.

  • Don’t email to report claims or losses – always call right away so the claim can be initiated.

  • Include your full name, policy number, and contact information in emails for proper handling.

  • Allow 1-2 business days for a response to general emails. Reply times may be longer fordetailed questions or research.

So email works well for questions like billing changes, proof of insurance, and other straightforward requests where waiting a couple days for the reply is acceptable.

Key Takeaways on Contacting Stillwater Insurance Company

Hopefully this guide provided the main contact information and tips you need to get in touch with Stillwater Insurance Company for any policy or account needs. Here are some key takeaways:

  • Use (855) 712-4092 for personal insurance quotes and service

  • Call (855) 712-4114 for business insurance inquiries

  • Report claims immediately to (800) 220-1351

  • Have your policy number handy when calling

  • Try emailing for non-urgent requests to avoid hold times

  • Consider calling early mornings, evenings, or weekends for quicker service

  • Don’t visit local offices – all customer service is via phone and email

Getting in contact with the right department ensures you receive prompt, professional assistance with your Stillwater Insurance policy or account needs.

Stillwater Insurance Review: Evaluating the Pros and Cons of their Services


Who is the CEO of Stillwater insurance?

Since its beginning, Stillwater has been under the direct leadership of President and CEO Mark Davey.

How to cancel Stillwater home insurance?

To cancel a Stillwater home insurance policy, you must contact its customer service department by calling (855) 712-4114 or emailing [email protected].

What is Stillwater insurance AM Best rating?

AM Best “A-“ Rated Financial Strength: Excellent. Not only does Stillwater stand tall – we stand firm. Our “A-” (Excellent) rating from AM Best, a credit rating agency focused on the insurance industry, demonstrates we have the financial strength and capability to guarantee our customers’ polices and keep them secure.

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