Southern Owners Insurance Phone Number and Contact Information

Southern Owners Insurance is a regional auto insurer providing coverage in the Southeastern United States. Here is how to contact Southern Owners for customer service, claims, and other inquiries.

Overview of Southern Owners Insurance

Southern Owners Insurance Company is a property and casualty insurance provider based in North Carolina. Key facts:

  • Provides auto, home, business, and life insurance products
  • Operates in North Carolina, South Carolina, Tennessee, Georgia and Virginia
  • Policyholders exceed 475,000
  • A.M. Best rating of A (Excellent)
  • Over 500 independent agency locations

Southern Owners offers a wide range of insurance options combined with local agent expertise.

Southern Owners Insurance Phone Numbers

Southern Owners Insurance has separate phone numbers for different types of inquiries:

Southern Owners customer service: 1-800-633-2742

For general inquiries, policy questions, endorsements, payments, and other customer service needs.

Southern Owners claims: 1-800-533-7824

To report a new claim, get claims status, or speak to an adjuster about an existing claim.

Southern Owners corporate office: 1-800-622-5470

Main number to reach the company headquarters for matters not handled by customer service.

Southern Owners fax: 1-877-663-7526

To send documents or other written correspondence to Southern Owners.

Southern Owners website contact form:

An online contact form is available to submit messages directly to Southern Owners.

Contact Information for Southern Owners Departments

In addition to the main phone numbers above, here are direct contacts for specific departments:

Southern Owners Customer Service

Phone: 1-800-633-2742

Email: [email protected]

Mailing address:

Southern Owners Insurance
6200 The Corners Parkway Suite 200
Norcross, GA 30092

For policy questions, endorsements, payments, and general support.

Southern Owners Claims

Phone: 1-800-533-7824

Email: [email protected]

Mailing address:

Southern Owners Insurance
PO Box 30690
Raleigh, NC 27622

To report claims and check claim status.

Southern Owners Billing & Payments

Phone: 1-800-633-2742

Fax: 1-800-224-7557

Mailing address:

Southern Owners Insurance
PO Box 10339
Raleigh, NC 27605

Manage payments, set up recurring payments, get billing statements.

Southern Owners Human Resources

Phone: 1-800-622-5470

Email: [email protected]

For employment verification, benefits information, and other HR-related inquiries.

Southern Owners Insurance Local Agents

Southern Owners sells policies through a network of over 500 independent agents located across its five-state footprint.

To find a local Southern Owners agent:

  • Call 1-800-633-2742 for help locating an agent

  • Visit and search using the agent locator tool

  • Stop by a Southern Owners office – find locations on the website

Independent agents have the knowledge to provide personalized service and explain Southern Owners insurance options.

Southern Owners Insurance Company Profile

Southern Owners Insurance Company is a regional property/casualty insurance carrier based in North Carolina. Additional details:

  • Founded in 1973 in Raleigh, NC

  • Provides auto, home, business, life insurance

  • 500,000+ policyholders

  • Products sold through independent agents

  • Licensed in NC, SC, TN, GA, VA

  • Rated A (Excellent) by A.M. Best

  • $358 million in total assets

  • $213 million in annual revenue

Southern Owners has achieved steady growth while maintaining strong financial ratings. Their local agent model focuses on meeting customer needs.

Southern Owners Insurance Products

Southern Owners Insurance offers a range of insurance solutions:

  • Auto: Liability, collision, comprehensive, medical payments

  • Home: Homeowners, condo, renters, manufactured home

  • Farm: Farm property, farm liability, farm vehicles

  • Business: General liability, commercial auto, workers’ compensation

  • Life: Whole life, term life, accidental death

  • Specialty: Classic car, motorcycle, boat, flood

Bundling home and auto policies together can lead to a multi-policy discount.

Frequently Asked Questions About Southern Owners

Here are answers to some common questions about Southern Owners Insurance:

How do I pay my Southern Owners insurance bill?

Pay by mail, online, phone, or through your agent. Recurring payments can be set up for automatic withdrawals.

Does Southern Owners have an online customer portal?

Yes, through the MySOI customer portal you can access billing, claims, documents, and account management.

How long does Southern Owners take to process claims?

Claims processing times depend on the type of claim. Simple claims may take just a few days while complex claims can take weeks.

What is Southern Owners’ Better Claims Service Pledge?

It’s their commitment to promptly investigate, fairly evaluate, and quickly resolve claims. Specialists are available 24/7 to report claims.

How do I change my auto policy to add or remove a vehicle?

Contact your Southern Owners agent or call customer service. Endorsements to policies can be made effective on request.

Does Southern Owners insurance have a mobile app?

Yes, the MySOI Mobile app allows policyholders to access insurance cards, manage payments, file claims and more from iOS or Android devices.

The Bottom Line

Southern Owners Insurance provides localized service through independent agents across five Southeastern states. Their customer service, claims, and corporate contact information makes it easy to get support by phone or email.

Connecting with a Southern Owners agent in your area is the best way to get insurance advice and a quote tailored to your specific needs.

Auto-Owners Insurance Review: Comprehensive Coverage with Some Customer Service Concerns


Who is the parent company of auto-owners insurance?

Auto-Owners Insurance Group
Auto-Owners is owned by Auto-Owners policyholders, since it is a mutual insurance company and its shares are not available to investors on the public market. Among the 10 largest car insurance companies in the U.S., four are mutual insurance companies.

Is Auto-Owners late payment policy?

Yes, Auto-Owners lets you pay late, as long as you make a payment within a certain time frame after your bill’s due date, though the exact number of days depends on your state. Auto-Owners also charges a late fee, but the price of the fee can vary by state, as well.

Can I pay my Auto-Owners bill with a credit card?

You can pay your bill from your bank account or credit card via Pay Now or by calling our Interactive Voice Response (IVR) system at 1-888-970-0415.

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