Universal Insurance Company of North America: Company Overview, Products & Reviews

Universal Insurance Company of North America (UIHNA) is a property and casualty insurance provider operating in several U.S. states. With affordable rates and a wide range of policies, Universal aims to help customers protect what matters most.

This article provides an overview of Universal Insurance Company of North America, including information on:

  • Company background and history
  • Insurance products offered
  • Customer reviews and ratings
  • Contact information
  • Frequently asked questions

Read on to learn key details about this insurance provider and whether its policies may be a good fit to meet your coverage needs.

About Universal Insurance Company of North America

  • Headquarters in North Miami Beach, FL
  • Founded in 1997
  • Specializes in home, flood, rental and business insurance
  • Products available in FL, HI, LA, NC, NJ, SC, TX
  • Rated A- (Excellent) for financial strength by A.M. Best

Universal Insurance Company aims to provide affordable insurance tailored to protect policyholders against common risks like fire, theft, water damage and liability exposures.

With close to 25 years in business, they focus on building strong relationships with independent agents who can assess customers’ needs and recommend appropriate insurance solutions.

Insurance Products Offered by Universal

Universal Insurance Company of North America offers the following main insurance products:

  • Homeowners Insurance: Covers the structure and contents of your home against perils like fire, lightning, theft, wind damage and more. Liability protection included.

  • Condo Insurance: For condo owners, this covers your unit, improvements and contents along with liability. Loss assessment coverage available.

  • Renters Insurance: Protects your personal belongings if they are stolen or damaged due to covered causes like fire and water leaks. Provides liability insurance.

  • Flood Insurance: Covers flood damage from natural causes like heavy rains, not covered by standard homeowners policies. Can be added to home/renters policies.

  • Equipment Breakdown Insurance: Optional coverage to repair or replace home systems like AC, electrical, plumbing, and heating that fail due to mechanical issues.

  • Business Insurance: Various business policy types available including business owners policies, workers’ compensation, commercial auto, and more.

In addition to these main products, Universal also offers earthquake and windstorm insurance in select areas prone to these natural disasters.

Universal Insurance Customer Reviews

To get a sense of policyholder satisfaction, here are excerpts of Universal Insurance reviews from two credible sources:

Better Business Bureau (BBB)

  • BBB Rating: A+ (Highest rating)
  • Customer Review Rating: 4.2 out of 5 stars based on 72 reviews

Positive highlights in BBB reviews:

  • Fast and fair claims payments
  • Good prices and discounts available
  • Helpful and friendly local agents

Negative comments in BBB reviews:

  • Rate hikes at renewal time
  • Delays in receiving payments
  • Difficulty contacting adjusters

Google Reviews

  • 4.1 out of 5 stars based on 309 Google reviews

Positive Google reviews:

  • “Easy to work with and fast payment on claim.”
  • “Great rates and excellent service.”
  • “Responsive team and seamless customer service.”

Negative Google reviews:

  • “Took too long to get claim approved and paid.”
  • “Rates increased a lot at renewal.”
  • “Customer service team was rude.”

How to Contact Universal Insurance Company

You can contact Universal Insurance Company of North America at:

  • Phone: 1-800-425-9113 for customer service or 1-800-427-9308 for claims

  • Online: Start a live chat at www.universalnorthamerica.com or file a claim at www.uihna.com

  • Mobile App: Download the Universal North America app on iOS or Android

  • Email: Send messages to [email protected]

  • Mail: 1110 W Commercial Blvd, Fort Lauderdale, FL 33309

To buy a new policy, you can get a quote from a local independent Universal insurance agent in your area. Visit the company’s website to find an agent near you.

Is Universal Insurance Company of North America Reputable?

With strong financial ratings and mostly positive customer feedback, Universal Insurance Company of North America is considered a solid insurance choice.

  • Rated A- by A.M. Best signifying excellent ability to pay claims
  • BBB accreditation and A+ rating show commitment to ethical practices
  • Lower-than-average volume of complaints based on NAIC data
  • Positive reviews praise good prices and customer service

Universal Insurance Company aims to provide quality insurance at an affordable cost. Policyholders can choose from a variety of coverage options to protect their homes, vehicles or businesses.

However, some negative reviews indicate room for improvement in claims processes and renewal rate increases. As with any insurer, consumers are encouraged to compare multiple providers before making a final choice.

Frequently Asked Questions About Universal Insurance Company

What types of insurance does Universal Insurance Company sell?

Universal Insurance Company offers homeowners, renters, condo, flood, business, and equipment breakdown insurance. In some states, they also provide earthquake and windstorm insurance.

What is Universal Insurance Company’s financial rating?

Universal Insurance Company of North America has an A- or Excellent rating for financial strength from A.M. Best. This indicates they have a strong ability to pay out policyholder claims.

Does Universal Insurance operate nationwide?

No, Universal Insurance Company of North America is regional insurer that offers policies in select states including Florida, Hawaii, Louisiana, New Jersey, North Carolina, South Carolina and Texas.

How can I get a quote from Universal Insurance Company?

You can get a free quote for Universal Insurance policies by contacting a local independent agent in your area. Visit their website and enter your ZIP code to find an agent near you.

Does Universal Insurance have high customer satisfaction?

Reviews are generally positive, praising good prices and customer service. Some negative feedback involves renewal rate hikes and claims delays. Universal Insurance holds an A+ rating and accreditation from the Better Business Bureau.

For affordable home, condo, renters and business insurance policies, Universal Insurance Company of North America is one option to consider. Be sure to compare their pricing and service reputation in your location against competitors when choosing the right insurer for your needs.

Universal Insurance Company of North America


What happened to the insurance company of North America?

1792. Chubb traces its history to 1792, when investors met at Independence Hall in Philadelphia to organize the Insurance Company of North America (INA), the first stock insurance company in the United States. INA, then part of Cigna Corporation, was acquired by ACE Limited in 1999.

Is Universal insurance any good?

Universal North America has a B++ AM Best rating, which is lower than what homeowners should want from their home insurance provider, but still indicates that Universal has a “good” ability to honor its financial obligations to policyholders.

Is Universal Property and Casualty insurance leaving Florida?

UPC is the seventh insurance company to exit Florida in 2022, continuing the trend of instability in the market. As of this year, the Office of Insurance Regulation has put 23 other unstable insurers on its “watch list.”

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