Castle Key Homeowners Insurance Reviews: Coverage, Claims, Cost and More

If you’re searching for homeowners insurance in Florida, you may come across Castle Key Insurance. As a subsidiary of insurance giant Allstate, Castle Key specializes in property insurance for Florida residents.

But how does Castle Key stack up for homeowners insurance? In this comprehensive guide, we’ll share Castle Key homeowners insurance reviews, coverages, claims processes, discounts and more. Read on for everything you need to know to make an informed choice.

Overview of Castle Key Homeowners Insurance

Castle Key Insurance Company exclusively sells homeowners, renters, condo and mobile home insurance policies in Florida. It was introduced by Allstate in the 1990s following Hurricane Andrew.

As an Allstate subsidiary, Castle Key aims to provide tailored property insurance for the unique risks Florida homeowners face from hurricanes and other disasters.

Below are quick facts about Castle Key:

  • Specializes in property insurance for Florida homes
  • Subsidiary of Allstate Insurance
  • Rated A+ by the Better Business Bureau (BBB)
  • No website – must work with local agents
  • Offers homeowners, renters, condo and mobile home insurance

While Castle Key itself doesn’t have financial strength ratings from agencies like A.M. Best, its parent Allstate has strong ratings:

  • A.M. Best rating: A+ (Superior)
  • Moody’s rating: A1 (Good)
  • Standard & Poor’s rating: AA- (Very Strong)

This gives confidence that claims will be paid given Allstate’s backing. Keep reading for more details from Castle Key homeowners insurance reviews.

Castle Key Homeowners Insurance Coverages

Castle Key aims to provide broad coverage for damage risks your Florida home faces. Here are some key coverages available:

Dwelling Protection – Pays to repair or rebuild your home if it’s damaged. Options for Replacement Cost and Extended Replacement Cost to fully restore your house.

Other Structures – Covers detached structures like garages, fences and pools.

Personal Property – Reimburses you for belongings like furniture, clothes and electronics if damaged or stolen.

Loss of Use – Pays additional living expenses if you can’t stay in your home during repairs.

Personal Liability – Protects you if someone is injured or their property is damaged on your property.

Medical Payments – Covers medical bills for others injured on your property regardless of fault.

Hurricane Coverage – Repairs wind damage to your home and property from hurricanes.

Sinkhole Loss – Repairs damage caused by sinkholes, including loss of property value.

Flood Insurance – Add-on coverage for flood damage through the National Flood Insurance Program.

Castle Key also offers options like guaranteed replacement cost, identity theft protections, water backup coverage and more. Discuss your specific needs with a Castle Key agent.

Castle Key Claims Process and Customer Service Reviews

Filing an insurance claim is never fun, but you hope for an efficient, hassle-free process. Here are steps for making claims with Castle Key:

  • Report your claim immediately by calling your agent or Castle Key’s 24/7 claims line.

  • Castle Key will dispatch an adjuster to inspect damage and prepare repair estimates.

  • You’ll receive a claim settlement with payment options. Accept the settlement or provide additional damage details.

  • Once settled, Castle Key can offer direct payment to your contractor for repairs.

Unfortunately, there are limited online Castle Key homeowners insurance reviews about the claims process. And without a website, details can be hard to come by.

Checking Allstate reviews shows mostly positive feedback for claims handling. Allstate resolves over 20 million claims per year, so they have significant experience settling claims efficiently.

Castle Key customer service reviews are mixed. While some customers report great service, others faced challenges reaching representatives and had rate increases at renewal.

It’s a good idea to find a local Castle Key agent with good reviews for helpful guidance when purchasing a policy or making a claim.

Cost of Castle Key Home Insurance

Castle Key Insurance aims to offer competitive pricing, especially on hurricane and sinkhole coverage for Florida homeowners. However, it’s impossible to determine exact rates without getting a custom quote.

Your Castle Key homeowners insurance cost depends on factors like:

  • Location – Higher risk areas cost more

  • Age and condition of your home

  • Construction materials and mitigation features

  • Amount of dwelling and personal property coverage

  • Selected deductibles and endorsements

  • Your credit history and claims record

To get the most accurate price quote, work with a local Castle Key agent to provide details on your home. Expect to pay a bit more with Castle Key for enhanced hurricane and sinkhole protections.

Discounts from Castle Key

Castle Key offers common homeowners insurance discounts to reduce your premiums, including:

  • Multi-Policy – Bundles policies like auto and umbrella for 5% or more off.

  • New Purchase – Discounts for recently built homes with modern materials and safety features.

  • Security System – 5% or more off for a qualifying alarm system.

  • Claims Free – After a few years with no claims you can earn discounts around 15%.

  • Mitigation – Features like storm shutters and impact-resistant roofs can save up to 40%.

  • 55 and Retired – Offers savings once the last resident retires from full-time work.

Discuss all available discounts with your Castle Key agent to maximize savings. Taking mitigation steps can lead to the largest reductions.

Pros and Cons of Castle Key Home Insurance

Here’s an overview of the biggest advantages and potential drawbacks of choosing Castle Key for homeowners insurance:


  • Specialized coverage for Florida homes

  • Hurricane and sinkhole protections

  • Backed by insurer giant Allstate

  • Competitive pricing in high-risk areas

  • A+ Better Business Bureau rating


  • Mixed customer service reviews

  • Rate hikes upon renewal

  • Lack of online quotes or policy management

  • Less flexible compared to independent agents

For homeowners insurance tailored to Florida, Castle Key provides valued hurricane and sinkhole endorsements. But be sure to compare quotes from other top insurers in the state.

The Bottom Line: Castle Key Home Insurance Reviews

Through its parent Allstate, Castle Key has strong financial backing and claims servicing experience. However, some customers report challenges getting ahold of representatives and receiving big rate increases at renewal.

It’s wise to shop around with independent agents and compare quotes from top insurers in Florida like Progressive, USAA and Travelers. This helps ensure you find the right balance of coverage, price and service. Discussing your homeowners insurance options with an expert is the best way to make an informed decision.

Frequently Asked Questions

How do I get a quote from Castle Key Insurance?

Castle Key Insurance does not provide online quotes. To get a homeowners insurance quote, you need to contact a local Castle Key agent in Florida. The agent will assess your property risks and details to prepare a customized price quote.

Is Castle Key Insurance reputable?

Yes, Castle Key Insurance has strong financial backing from Allstate and an A+ rating from the Better Business Bureau. While customer feedback is mixed, Castle Key policies are supported by Allstate’s service resources.

What discounts does Castle Key Insurance offer?

Castle Key offers standard homeowners insurance discounts like multi-policy, new home, claims-free, security system, mitigation features, 55 and retired, and more. Discuss all available savings opportunities with your Castle Key agent.

Does Castle Key Insurance non-renew policies?

Like most insurance companies, Castle Key may opt to non-renew policies in certain cases, such as repeated claims or failure to address inspection recommendations. Your agent can provide details on Castle Key’s renewal guidelines.

Is Castle Key Insurance available outside Florida?

No, Castle Key Insurance only offers homeowners insurance within the state of Florida. It is a subsidiary of Allstate Insurance specifically focused on the Florida property insurance market.

The Bottom Line

Castle Key Insurance delivers property insurance policies tailored specifically for Florida homeowners. If you’re considering Castle Key for your home insurance, be sure to discuss coverages, discounts and get competitive quotes to make the right decision.

An independent insurance agent that provides quotes across multiple top insurers can offer guidance on finding the optimal balance of price, protections and customer service. This ensures your beloved home is covered by a reputable provider you can count on.

How to find the best home insurance company.


How is Castle Key homeowners insurance rated?

Allstate’s Florida-focused Castle Key Group – and its members – has had its B+ Financial Strength Rating (FSR) and Long-Term Issuer Credit Rating of bbb– placed under review with negative implications by AM Best.

Is Allstate the same as Castle key?

*Please note that, while the assets and liabilities of the Castle Key companies are separate and distinct from other companies within the Allstate group, Allstate Insurance Company provides some customer services for the Castle Key companies.

What is the financial rating of Castle Key Indemnity Company?

The FSR of B+ (Good) and the Long-Term ICRs of “bbb-” have been affirmed for the following members of the Castle Key Group: Castle Key Insurance Company. Castle Key Indemnity Company. Encompass Floridian Insurance Company.

Who is the largest home insurer in Florida?

1. Universal Insurance Holdings Inc.

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