How to Contact American Freedom Insurance Company

American Freedom Insurance Company is a regional auto insurance carrier providing policies in Illinois, Indiana, Pennsylvania, and Tennessee. If you need to get in touch with American Freedom for sales, customer service, or claims assistance, there are a few different methods to reach them.

This guide will cover everything you need to know about contacting American Freedom Insurance Company, including:

• American Freedom Insurance phone and fax numbers
• Contact information for claims, payments, and other needs
• American Freedom office location and hours
• Online customer service options
• Steps for reaching a live person at American Freedom
• Information needed when contacting American Freedom

American Freedom Insurance Company Contact Information

Here are the main phone and fax numbers to reach American Freedom Insurance Company:

American Freedom Insurance Company Phone Number:

• (847) 758-9300

This is the primary phone number to call for sales, customer service, underwriting questions, and other general inquiries.

American Freedom Insurance Claims Number:

• (847) 758-9300

To report a claim or check on an existing claim, call the main customer service line. Select the claims prompt when calling.

American Freedom Insurance Fax Number:

• (847) 758-9685

Customers and agents can fax documents, correspondence, and other items to this fax number.

American Freedom Insurance Mailing Address:

• American Freedom Insurance Company
  1699 Wall St, Suite #600
  Mount Prospect, IL 60056

This is the company’s official mailing address to send physical documents, payments, and other items.

Reaching American Freedom Customer Service

For general customer service assistance, billing questions, change requests, and other needs, contact American Freedom Insurance at:

Phone: (847) 758-9300

Wait for the prompt to reach a customer service agent who can assist you. Have your policy number ready for faster service.

Email: [email protected]

Send a detailed email explaining your issue or question. Include your full name, policy number, and contact information. Allow 1-2 business days for a response.

Online: Visit www.americanfreedomins.com and click “Make a Payment” to log into your account. You can then send a message to customer service.

Mobile App: Download the American Freedom mobile app (available for iOS and Android). Log into your account to access the chat feature to communicate with customer service.

Reporting a Claim with American Freedom

If you need to file a new claim or get information on an existing claim, contact the claims department:

Phone: (847) 758-9300 – select the claims prompt.

Online: Go to www.americanfreedomins.com and click “Report a Claim” to start the claims process.

Email: claims @americanfreedomins.com – include your name, policy number, and details of your claim.

Fax: (847) 758-9685 – fax any supporting documents, photos, police reports and other items relating to your claim.

A claims representative will reach out to guide you through the process. Provide all necessary details upfront for fastest resolution.

American Freedom Insurance Office Location and Hours

American Freedom Insurance Company’s headquarters is located at:

1699 Wall St, Suite #600
Mount Prospect, IL 60056

This office is open Monday-Friday from 8:30am-5:00pm. Visits are by appointment only.

Helpful Tips for Contacting American Freedom Insurance

Follow these tips for smooth communications when you contact American Freedom Insurance:

• Have your policy number handy – this speeds up service.
• Call during business hours for fastest response. After-hours calls will go to voicemail.
• For claims, be ready with date/time, location, other parties involved, witnesses, police report number and any photos/videos. The more details upfront, the better.
• For billing issues, know your payment history, due date, account number and billing address.
• Write down names of representatives you speak with for future reference.
• Save any email or chat transcripts for your records.
• Be patient, yet persistent. Don’t get frustrated if you need to call back or follow up.

Knowing the proper American Freedom Insurance phone numbers and having the right information prepared helps ensure you receive prompt and satisfactory assistance.

American Freedom Insurance Company Overview

American Freedom Insurance Company provides minimum-limit auto insurance policies in just 4 states – Illinois, Indiana, Pennsylvania, and Tennessee.

Some key facts about American Freedom Insurance:

• Founded in 1959, over 60 years in business
• Regional insurer specializing in minimum liability car insurance
• A+ (Superior) rating from A.M. Best
• Insurer of last resort for high-risk drivers unable to get coverage
• Offers insurance for private passenger vehicles only, not commercial fleets
• Independent insurance agents sell policies and service customers
• Limited online account access – policy changes require calling
• Does not sell homeowners, renters, or other non-auto insurance products
• Headquartered in Mount Prospect, Illinois

American Freedom fills an important niche, providing legally required liability insurance to high-risk drivers. But the company lacks many features of top national insurers and has room for improvement in technology and online services.

Knowing American Freedom’s strengths and weaknesses allows customers to set proper expectations when buying a policy or filing a claim.

Is American Freedom Insurance Reputable?

American Freedom Insurance Company has built a reputable name by specializing in minimum liability coverage for 60+ years. They earn generally positive reviews from customers and agents for affordable rates and reliable claims payments.

However, they also receive frequent complaints about lack of policy options, poor technology, and subpar customer service compared to leading insurers.

Here are some pros and cons of American Freedom Insurance reputation:

Pros:

• A+ (Superior) rating from A.M. Best since 1987
• Successfully provides legally required insurance to high-risk drivers
• Competitive rates and discounts available
• Prompt claims payments
• No major scandals or lawsuits against the company

Cons:

• Mostly negative online reviews highlighting poor service
  -very old systems – everything still done over phone/mail
• Lack of coverage options compared to bigger brands
• Relatively frequent complaints about slow claims and billing issues

Overall, American Freedom Insurance has a mediocre reputation carried by affordability and market longevity. But the company trails national brands in service, technology, and customer satisfaction.

Common American Freedom Insurance Complaints

While American Freedom Insurance maintains accreditation for financial stability, they do receive frequent customer complaints about:

• Difficulty contacting live customer service agents
• Long wait times for call backs after leaving messages
• Delays in processing policy changes and payments
• Claims reimbursements taking longer than promised
• Lack of self-service options for payments and account changes

Many complaints relate to outdated systems requiring phone calls for everything, instead of modern online account management.

The company averages 1.5 out of 5 stars on review sites like Trustpilot and Google Reviews, highlighting service frustrations.

However, American Freedom continues serving its niche market efficiently enough to stick around for over 60 years. But upgrading technology and customer service could improve their reputation.

Is American Freedom Insurance Right for You?

American Freedom Insurance offers value for high-risk drivers needing basic liability coverage. But many drivers are better served by larger insurers with more options.

Consider American Freedom if:

• You need a minimum liability policy to restore license
• You’ve been denied coverage elsewhere
• You have past violations or accidents but need legal insurance
• Lowest possible rate is your #1 priority

However, for broader protections and better service, a national insurer may be preferable if:

• You want full coverage with collision, comprehensive, etc.
• You need add-ons like roadside assistance or rental reimbursement
• You prioritize modern technology and self-service options
• You want bundle discounts for home or umbrella insurance

Weigh your needs and preferences, but don’t settle for American Freedom unless they truly offer the best fit.

The Bottom Line on American Freedom Insurance

American Freedom Insurance Company fills a niche market, providing affordable liability policies to high-risk drivers in 4 states. Their focus provides valued specialization.

However, poor reviews and frequent complaints reveal room for improvement in technology, customer service and overall satisfaction.

Drivers seeking minimum legal coverage may appreciate American Freedom’s simplicity. But most customers need more options, better service and modern convenience that leading national insurers offer.

If considering American Freedom, weigh the pros and cons carefully for your situation. And utilize the contact information provided above to inquire about any concerns before purchasing a policy.