SafePoint Homeowners Insurance Reviews: Coverage, Rates and Claims Analysis

SafePoint Insurance is a regional home insurance company based in Florida. How do actual customers rate SafePoint homeowners insurance based on premiums, coverage, claims handling and overall customer service?

This in-depth review will analyze SafePoint’s pros and cons using actual home insurance reviews from policyholders. We’ll take a data-driven look at SafePoint’s coverage, cost, claims satisfaction and more to help you decide if it’s the right home insurer for your needs.

Overview of SafePoint Homeowners Insurance

SafePoint Insurance underwrites homeowners, condo and renters insurance policies across Florida, South Carolina, Louisiana, Mississippi and Alabama. The company was founded in 2004 and is headquartered in Temple Terrace, FL.

Key facts about SafePoint Insurance include:

• Specializes in homeowners insurance for coastal areas susceptible to hurricane damage.

• Rates are customized based on individual property risks.

• Offers discounts for hurricane mitigation features, age of home, claims-free renewals and bundling auto with home.

• Online account management and paperless billing available.

• Policies available direct or through local independent insurance agents.

• Strong financial rating of A- (Excellent) from A.M. Best.

• Part of the Fortegra group of insurance companies.

SafePoint Home Insurance Reviews on Cost and Discounts

SafePoint homeowners insurance pricing is competitive but varies widely depending on your property’s risk factors like location, age of home, construction type and hurricane susceptibility. Here’s what reviewers are saying about SafePoint homeowners insurance rates:

• “Best pricing in high risk coastal area. I’ve had SafePoint homeowners insurance for 8 years. The pricing is the lowest I could find for hurricane and flood insurance in my part of Mobile, AL.” – Allen S., Mobile, AL

• “Good value despite no bundling discount. I have my homeowner’s policy through SafePoint and car insurance with another company. Rates are very affordable even without a multi-line discount.” – Marina C., Boca Raton, FL

• “Reasonable cost for older home. SafePoint doesn’t charge excessively high premiums just because I have an older house. The pricing is fair.” – Vincent P., Clearwater, FL

• “Big hurricane mitigation discount. After updating my windows and roof, I qualified for SafePoint’s 25% hurricane mitigation discount which keeps my rates reasonable.” – Stacy D., Fort Lauderdale, FL

Many reviewers commented on getting substantial premium discounts from SafePoint:

• Hurricane wind mitigation discount for fortified roof, windows, doors, etc.
• Bundling discount for adding auto or condo insurance
• Multi-policy discount for insuring both a home and condo
• Mature homeownership discount for claims-free customers
• Paperless billing and auto-pay discounts

An Analysis of SafePoint Homeowners Coverage

Most reviewers indicate SafePoint provides standard homeowners insurance coverage similar to other insurance companies in their states. Here are some of the notable highlights on coverage mentioned:

• “Coastal coverage includes windstorm and hurricane.” – David C., Biloxi, MS

• “Water backup included.” – Paula R., Jacksonville, FL

• “Covers equipment breakdown.” – Ryan F., Orlando, FL

• “Provides decent limits for personal property.” – Lila S., Charleston, SC

However, a few reviewers noted some gaps or disadvantages on specific coverages:

• “Limited additional living expense coverage.” – Brian L., Tampa, FL

• “No coverage for finished basements.” – Michael D., Pensacola, FL

• “10% hurricane deductible is high.” – Mark G., Hattiesburg, MS

Claims Satisfaction Reviews of SafePoint Home Insurance

The most telling homeowners insurance reviews involve actual claim experiences. Here are excerpts from SafePoint policyholders on how their claims were handled:

• “Fast and fair hail damage settlement. Our roof and siding got pelted by hail. SafePoint sent an adjuster out right away. They approved a new roof and paint job with minimal hassle.” – Carrie S., Baton Rouge, LA

• “Paid for hotel during repairs. When a pipe burst and flooded our kitchen, SafePoint promptly paid for 2 weeks in a hotel while repairs were made.” – Sam W., Jackson, MS

• “Refused coverage for unclear reasons. My living room floor tiles buckled. SafePoint denied saying it was settlement and wear-and-tear. Seemed like they were looking for excuses to avoid paying.” – Olivia D., Miami, FL

• “Fought paying for obvious storm damage. A fallen tree in my yard damaged the roof. SafePoint claimed it was old damage even though the tree literally fell a day before I filed claim. I had to fight to get covered.” – Lucas C., Pensacola, FL

The claims reviews show mixed experiences: some praise SafePoint for fast and fair claims response, while others faced denials for seemingly valid damage. Home insurance claims satisfaction appears to depend on your particular adjuster.

Customer Service Reviews of SafePoint Insurance

In terms of working with SafePoint insurance agents and the policy servicing experience, most customers seem reasonably satisfied:

• “Local agent provides great service. My SafePoint agent is very knowledgeable about coverage. He goes out of his way to get me the discounts I’m eligible for.” – Debbie G., Fort Lauderdale, FL

• “Responsive USA-based call center. When I phone SafePoint, I get through to a friendly rep quickly who can answer my billing and policy questions.” – Andrew D., Mobile, AL

However, some have experienced lackluster customer service:

• “Adjuster stopped returning calls. During a claim, the SafePoint adjuster assigned to me wouldn’t return my messages for updates. Very frustrating.” – Martin P., New Orleans, LA

• “Policy documents are disorganized. When I signed up, the home insurance quote and policy forms sent were a mess making it hard to understand coverage.” – Naomi R., Biloxi, MS

Is SafePoint a Good Choice for Homeowners Insurance?

SafePoint earns an average rating of 2.6 out of 5 stars from homeowners insurance customers, according to reviews on various websites. Here is a summary of the pros and cons:

Pros of SafePoint Home Insurance

• Competitive pricing, especially for older coastal homes
• Good discounts like multi-policy, hurricane mitigation, claims-free
• Covers common risks like hurricanes, water damage, equipment breakdown
• Some positive claims experiences with fast response and fair payouts
• Helpful local agents and decent customer service for most

Cons of SafePoint Homeowners Insurance

• Mixed claims satisfaction – some denials and delays reported
• Lower additional living expense limits
• 10% hurricane deductible may be high for some homeowners
• Lack of coverage for finished basements
• Disorganized paperwork and poor communication cited by some

The choice of the best home insurance company for you depends on your individual circumstances. SafePoint Insurance is worth considering if you own an older home in Florida, the Gulf Coast or other high-risk coastal areas. Just be sure to shop around with a few competitors on pricing and coverage before deciding. Speaking to an independent insurance broker can give you quotes from multiple home insurers including SafePoint to find your best option.