Quincy Mutual Fire Insurance Company Review: The Good, The Bad, and The Bottom Line

Quincy Mutual Fire Insurance Company is a regional insurance provider based in Quincy, Massachusetts. Founded in 1851, it offers a range of property and casualty insurance products including home, auto, business, and more to customers primarily in the Northeast.

In this comprehensive Quincy Mutual review, we’ll take an in-depth look at the company’s pros and cons, customer reviews and ratings, coverage options, costs, and more to help you decide if it’s the right insurer for your needs.

An Overview of Quincy Mutual Fire Insurance Company

  • Headquarters: Quincy, MA
  • Founded: 1851
  • Employees: 400
  • Customers: Over 200,000 policyholders
  • Products: Home, condo, renters, auto, classic car, business, workers’ comp, liability, commercial auto
  • Online quotes: Yes
  • Customer service: Available via phone, email, live online chat

Quincy Mutual operates as a mutual insurance company, which means it’s owned by policyholders rather than stockholders. Any profits are invested back into the company.

They focus primarily on homeowners and auto insurance for individuals and families in the Northeastern states, including:

  • Massachusetts
  • Rhode Island
  • New Hampshire
  • Maine
  • Connecticut

However, they have expanded into other commercial policies as well in recent years.

Quincy Mutual Pros

Longevity and financial strength: Quincy Mutual has been in business for over 170 years. As one of the oldest mutual insurance companies in the U.S., they have remained financially stable with over $1 billion in assets. Their long history and financial strength provides reassurance they will be there when you need them.

Good customer service reputation: Reviews of Quincy Mutual’s customer service are generally positive. Many customers say the company is easy to work with, responsive when they have questions or claims, and willing to work to keep your business.

Local agents: Quincy Mutual sells policies through a network of local independent insurance agents. These agents often live in the communities they serve so they have an intimate understanding of local risks and needs. Working with a local agent can provide a more personalized insurance buying experience.

Competitive pricing: As a smaller regional company, Quincy Mutual prices tend to be more affordable than large national insurers. Discount opportunities like multi-policy, multi-car, and pay-in-full discounts can also help lower premiums.

A+ rating from BBB: Quincy Mutual has maintained an A+ rating from the Better Business Bureau. This highest rating indicates a strong commitment to customer satisfaction.

Policy add-ons: Add-on coverage options like replacement cost coverage for personal property, water back up protection, identity fraud expense, and more allow customers to fully customize their policies.

Convenient online services: Quincy Mutual offers online quoting, policy management, and claims filing to make things quick and easy for tech-savvy customers.

Quincy Mutual Cons

Limited area of operation: Quincy Mutual only operates in 5 Northeastern states. If you live outside these areas or move, you’ll have to switch insurers.

Mixed claims reviews: While some customers report very positive claims experiences with fast payment, others faced delays getting claims approved and paid out.

No mobile app: Quincy Mutual does not currently offer a mobile app. You’ll have to use the full website for policy management, payments, and claims.

Low J.D. Power claims satisfaction rating: Quincy Mutual scored below average in J.D. Power’s property claims satisfaction survey, indicating some customers are not fully satisfied with the claims process.

Lack of homeowners discounts: Quincy Mutual offers fewer homeowners insurance discounts compared to many other insurers. If you’re looking to maximize discounts, you may find better options.

Quincy Mutual Customer Reviews

Quincy Mutual customers appear generally satisfied with the company’s products and services. On WalletHub, they have 2.5 out of 5 stars based on 46 reviews. Positive reviews mention good rates, reliable service, and a fast claims process. Negative issues brought up include claim delays, poor communication, and denial of valid claims.

On Clearsurance, they hold 4.3 out of 5 stars across 10 reviews. Positive feedback centers around reasonable rates, reliable coverage, and quick storm damage response times. But there are not enough ratings yet for a full picture.

Quincy Mutual Coverage Options

Home insurance: Quincy Mutual offers standard HO-2, HO-3, and HO-5 homeowners insurance policies plus options for condo unit owners, rental properties, seasonal homes, and more. Available coverages include:

  • Dwelling coverage
  • Other structures
  • Personal property
  • Loss of use
  • Personal liability
  • Medical payments

Auto insurance: Quincy auto insurance policies include liability, collision, comprehensive, medical payments, uninsured motorist coverage, and more. Add-ons like rental reimbursement, roadside assistance, and new car replacement are available.

Business insurance: Policies are available for small and mid-size businesses. Offerings include:

  • General liability
  • Commercial property
  • Commercial auto
  • Umbrella insurance
  • Workers’ compensation
  • Professional liability
  • Cyber liability
  • Equipment breakdown

Other insurance: Quincy Mutual also provides insurance for classic cars, boats, ATVs/off-road vehicles, motorcycles, snowmobiles, renters, condos, farms, and more.

Quincy Mutual Costs and Discounts

As a smaller regional insurer, Quincy Mutual offers competitive pricing, especially for customers in their core Northeastern states. Still, rates can vary widely based on your location, driving record, credit score, home details, and other risk factors.

Some discounts that can help lower Quincy Mutual insurance premiums include:

  • Multi-policy discount
  • Good student discount
  • Multi-car discount
  • Maturity discount (for older drivers)
  • Paperless billing
  • Pay-in-full discount
  • Loss-free renewals
  • Anti-theft device discount

Bundling home and auto policies and taking advantage of every discount possible generally leads to the most savings with Quincy Mutual.

Is Quincy Mutual Right for You?

Quincy Mutual is a good option to consider if:

  • You live in Massachusetts, Rhode Island, Connecticut, New Hampshire, or Maine
  • You want to bundle home and auto policies
  • You prefer working with local agents
  • You qualify for their discounts

However, a larger insurer may be a better choice if:

  • You want a wider selection of discounts
  • You highly value strong claims servicing
  • You want advanced features like a mobile app

To decide if Quincy Mutual is the right insurer for your needs, get quotes from them as well as a few competitors so you can compare pricing and coverage options. Reach out to local Quincy Mutual agents to ask questions and get a personalized recommendation.

The Bottom Line: Quincy Mutual Fire Insurance Reviews

Quincy Mutual has maintained a strong regional presence for over 170 years. They earn positive reviews for competitive pricing, good customer service, and local agent expertise. While claims satisfaction could be better, they provide a solid option for home and auto insurance shoppers in the Northeast. Just be sure to compare Quincy Mutual rates and offerings against other leading insurers in your area before making a decision.

Quincy Mutual Insurance Review: Pros and Cons


Is Quincy Mutual a good company?

Quincy Mutual is Rated A+ (superior) by A.M. Best, the leader in insurance company evaluations.

How do I file a claim with Quincy Mutual?

1-800-490-0047 (24 hours a day, 7 days a week) or by reporting your claim online (7 days a week except from 3:00 am – 4:00 am, Tuesday through Saturday). For glass only claims, please call 1-866-423-7197. For Roadside Assistance, please call 1-800-379-2333.

Who owns Union Mutual Fire Insurance Company?

Union Mutual Companies is comprised of three insurance companies and one special purpose finance company: Union Mutual Fire Insurance Company was organized in 1874 in Montpelier, Vermont. As a mutual company, it has no shareholders and is “owned” by its policyholders.

Is Cuna Mutual Group legit?

Third-Party Ratings In 2021, AM Best affirmed the A (Excellent) Financial Strength Rating of CUNA Mutual Group and its subsidiaries.

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