When it comes to taking out a loan to purchase a car, it’s important to find a reliable lender with excellent customer service. Penfed Auto Loan is one of the best when it comes to providing quality service to their borrowers. Penfed is a non-profit credit union that offers competitive rates and flexible repayment plans for all types of borrowers. Their auto loan customer service is top notch, with friendly and knowledgeable representatives ready to assist you with your loan needs. Penfed Auto Loan’s customer service staff are ready to answer any questions or concerns you may have about the loan process, from start to finish. They also provide free car loan consultation services to help you make an informed decision about your car loan. PenFed Auto Loan offers personalized service to ensure that you get the loan that is right for you. They will work with you to make sure that you get the best rate and the most flexible repayment plan to fit your budget and lifestyle. With Penfed Auto Loan, you can be sure
PenFed Rating Based on 10 Reviews
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Pros include being in the military, having never experienced a problem, getting my car payments down, and having excellent interest rates at the Rockville location.
Cons: There is no urgency on the part of the customer, the available options for resolution are inadequate and unacceptable, there is no respect, managers won’t return calls for issue escalation, and there is no live customer service.
PenFed is considered to be one of the strongest and safest financial institutions with more than 16 Billion in assets. It offers mortgages, credit cards, automobile loans, personal loans, checking, money market savings, and other accounts. PenFed serves over 1,221,504 members in the Air Force, Army, Coast Guard, Navy, Marine Corps League, Department of Homeland Security, Department of Defense, defense-related companies, Veterans of Foreign Wars, employee groups, and organizations. It was federally chartered in 1935 and serves its members worldwide. The worldwide service is provided by Internet, seven days a week, 24 hours a day. It is also available by telephone. PenFed is based in Alexandria, VA. It also has branch locations in the Washington, D.C. area, Hawaii, New York, and North Carolina, as well as overseas.
Among 2779 companies, PenFed is ranked 545 in the financial services category.
FAQ
How do I speak to someone at PenFed?
No need to hold off until you can speak with a member service representative. You have access to PenFed Bank-by-Phone every day of the week, 24 hours a day. Call us at 1-800-247-5626 to begin using the new system the following time you make a call.
Can anyone get a PenFed auto loan?
All credit unions demand membership from their customers, but PenFed charges a low $5 membership fee and welcomes anyone with a U S. tax ID number or Social Security number. You’ll need to use PenFed’s car-buying service, which may restrict you to specific models and dealers, in order to be eligible for the bank’s lowest rates.
What credit score is needed for a PenFed auto loan?
Loan Type Minimum Credit Score* Auto loan 652, Student loan 670, Conventional mortgage 620, FHA loan 580
How long is PenFed auto loan approval good for?
Personal loan checks and two-party vehicle loan checks have a 30-day expiration date. Pre-approval drafts are valid for 90 days.