How to Contact Miles Auto Insurance By Phone

If you’re an existing or potential customer of Miles Auto insurance, you may need to get in touch with their customer service department. Contacting them by phone is often the quickest way to get help.

This guide will cover everything you need to know about reaching Miles Auto insurance by phone. We’ll provide their number, hours of operation, what to have handy when you call, and tips for getting the most out of your experience.

Miles Auto Insurance Phone Number

The main customer service phone number for Miles Auto Insurance is:


This toll-free number connects you directly to their customer care team. It’s the best number to call whether you need a quote, want to make policy changes, or have claims or billing questions.

When you call 888-645-3001, here are the menu options:

  • Press 1 for Customer Care
  • Press 2 for Claims
  • Press 3 for Roadside Assistance

Unless you have a claim or need roadside help, you’ll want to press 1 to reach customer service.

Hours of Operation

Miles Auto Insurance customer care representatives are available by phone:

  • Monday to Friday: 9:00 AM to 6:00 PM Eastern
  • Saturday & Sunday: Closed

So the best time to call is during regular weekday business hours. If you call outside their operating hours, you will need to leave a message and wait for a return call.

What to Have Handy When You Call

To make the most of your call, have the following information ready:

  • Your policy number – This allows them to quickly pull up your account
  • Contact details – Including phone number and email address in case you get disconnected
  • Reason for your call – For example, request a quote, change your policy, etc.

Having these details on hand makes it easier for their team to assist you.

Tips for Contacting Miles Auto Insurance By Phone

Calling customer service often gets your issues resolved faster than email or online support. Follow these tips for the best experience when phoning Miles Auto:

  • Call during less busy times – Earlier in the morning or later in the afternoon to potentially reduce hold times
  • Be prepared with any documentation – Have your policy declarations page, ID, and any other necessary documents available
  • Take notes – Write down important details like changes to your policy or claim, confirmation numbers, etc.
  • Get direct contact info – Ask for a specific claims handler or service agent’s direct line and extension number for future reference
  • Follow up in writing – Send a confirming email if you need to document your request or changes to your policy

Being organized when you call allows for efficient service and a record of your interactions.

Why You Might Need to Call Miles Auto Insurance

There are many reasons you may need to phone Miles Auto Insurance customer service. Some common examples include:

  • Getting a quote for auto insurance
  • Starting a new policy
  • Making changes to an existing policy, like adding a vehicle or driver
  • Updating your contact information or coverage limits
  • Getting clarification on your policy details or coverages
  • Reporting an accident or claim
  • Handling billing issues or changing payment methods
  • Canceling or renewing a policy
  • Asking general questions or getting technical support

Their team is available to help with any insurance-related needs by phone. Don’t hesitate to call if you need assistance.

What to Expect When Calling Miles Auto

So what can you expect when you call Miles Auto Insurance at 888-645-3001?

First, you’ll speak with their automated system and be asked to select from the menu options. After choosing customer service, you may need to wait on hold briefly before being connected to a representative.

Let the agent know the reason for your call. They will verify your identity and account details before addressing your specific concern. Expect the representative to be courteous and helpful when answering your questions or making any requested policy changes.

Of course, hold times can vary based on call volumes. But in most cases you should be able to have your needs addressed promptly in a single call.

Alternatives to Calling Miles Auto

If you don’t have time for a phone call, there are self-service options available as well:

  • Mobile app – Download the Miles Auto app to manage your policy, pay your bill, file claims and more
  • Online portal – Log into your account at to view billing, documents, ID cards, and personalized policy details
  • Email – Reach out to [email protected] for general inquiries

However, calling may be preferable for faster service or more complex questions. Phone support offers real-time guidance.

Get the Answers You Need by Phone

As an auto insurance provider based in Virginia, Miles Auto Insurance understands the needs of drivers in this region. Their customer service team is ready to provide knowledgeable support over the phone when you call 888-645-3001.

Have your policy number, relevant documents, and specific questions ready. Taking notes during your call ensures you have a record of any changes or instructions.

Phone support provides a direct line of communication with Miles Auto Insurance. Don’t hesitate to dial their number if you require assistance choosing a policy, managing billing, filing a claim, or any other insurance needs. Their representatives are standing by to help you make the right choices to protect you on the road.

Mile Auto Insurance Review: Is It the Right Choice for You?


How does per mile car insurance work?

Pay-per-mile car insurance charges you a base rate plus an additional amount based on how many miles you drive. Many insurers, including Progressive, don’t offer pay-per-mile insurance. Usage-based insurance (UBI) is a more popular option, matching your rate to how much and how safely you drive.

What states have mile auto?

Your savings will depend on your rate and how much you drive, but we’ve found that Mile customers can save 30-40% off of their standard insurance rates. Where is Mile available? Mile is currently available in Arizona, California, Florida, Georgia, Illinois, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Wisconsin.

What is mile auto insurance AM Best rating?

Mile Auto’s underwriter is rated “A” or “excellent” by AM Best. Mile Auto is also rated “A” or “excellent” by the Better Business Bureau.

How many miles is good for insurance?

In general, you’ll see the most savings if you drive less than 5,000 miles annually. According to, someone who drives 10,000 miles annually will pay 4% less than someone who drives 12,000 miles. Driving 7,500 miles annually could reduce your premiums 10% compared with driving 10,000 miles.

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