How to Contact The Hanover Insurance Company – Phone Numbers, Email & More

The Hanover Insurance Group provides insurance solutions for homeowners, renters, auto owners, businesses, and more. If you need to get in touch with The Hanover for any reason, this guide provides their key contact information, phone numbers, addresses, and tips for the best way to reach them.

Contacting Hanover Insurance – Quick Overview

Here is a quick overview of how to contact The Hanover Insurance Group:

  • Phone – Call 1-800-922-8427 for billing, claims, and general inquiries
  • Email – Email The Hanover through their online contact form
  • Online – Log into your account on their website for self-service options
  • Mobile App – Use the Hanover Mobile app for policy and claims management
  • Mail – Send written correspondence to their headquarters at 440 Lincoln Street, Worcester, MA 01653

Read on for more details on contacting Hanover Insurance using their phone numbers, mobile app, website, email, and more.

Hanover Insurance Phone Numbers

The Hanover Insurance Group has several toll-free phone numbers you can call depending on your needs:

  • For Individuals: 1-800-922-8427 for billing questions, quoting, endorsements, and policy changes
  • For Claims: 1-800-628-0250 for reporting new claims and checking claim status
  • For Businesses: 1-800-922-8427 for billing and 1-800-628-0250 for claims
  • For Agents: 1-800-922-8427 for personal lines support and 1-800-626-6601 for commercial lines

Their main phone number provides access to their automated system with prompts so you can easily direct your call. There are also special extensions to reach specific teams quickly, like claims, billing, and underwriting.

If you know your policy number, having it ready when you call can help direct you to the right representative more quickly. Overall, their toll-free numbers offer a convenient way to get assistance.

Contact Hanover Via Their Website

The Hanover website provides extensive self-service options through your online account. You can:

  • Pay bills online
  • Manage your policy and request changes
  • File claims and check claim status
  • Print ID cards and insurance documents
  • Update contact info and go paperless

To access these online services, you’ll need to register for an account on their website. This allows you to handle billing, policy, and claims issues on your own schedule instead of calling.

Their website also offers options to:

  • Find a local agent
  • Get quotes
  • Use chatbots for basic questions
  • Submit feedback and contact requests

So before picking up the phone, check Hanover’s website to see if you can get help through their online account tools. This can provide quicker and more convenient service.

Reach Hanover Through Their Mobile App

In addition to their website, The Hanover Insurance Group offers the Hanover Mobile app. You can download it for free from the App Store or Google Play.

Key features of the Hanover Mobile app include:

  • Managing your insurance policies
  • Making payments
  • Filing claims
  • Accessing digital ID cards
  • Getting roadside assistance

Like the website, the app allows you to take care of policy and claims issues anytime without having to call. Download their app for on-the-go access.

Contact The Hanover By Email

If you need to send The Hanover Insurance Group a message, use their online email form:

  1. Go to their Contact Us page.

  2. Select the category your inquiry falls under, like billing, claims, or quotes.

  3. Fill in your name, email, policy number if applicable, and message.

  4. Click “Send message” to email them.

You should receive a response within 1-2 business days. Use their online email form when you need to send documents, attachments, or detailed inquiries.

Mailing Address for Sending Letters

To send traditional written correspondence, mail letters to:


The Hanover Insurance Group, Inc.  440 Lincoln Street  Worcester, MA 01653-0002

This is their headquarters address in Worcester, Massachusetts. Sending mail is recommended for formal matters needing documentation or your physical signature.

Tips for Contacting Hanover Insurance

Follow these tips to improve your experience contacting The Hanover Insurance Group:

  • Have your policy number – Having this handy helps direct calls quicker to the right team.

  • Check the website first – See if you can get help through the self-service options before calling.

  • Call billing during business hours – This team is available 7am-7pm EST on weekdays.

  • Email for detailed inquiries – Use their online form to send long questions, documents, and other attachments.

  • Be patient – If calling about a new claim, know that high call volumes can lead to hold times.

  • Speak clearly and concisely – Say your name, policy number, and reason for calling up front when connected.

Get in Touch with Hanover Insurance Today

Hopefully this overview gives you all the contact information needed to get in touch with The Hanover Insurance Group. Reach out by phone, through their website or mobile app, or by email if you need assistance with your policy or have any questions. Their helpful customer service team is ready to provide solutions and support.

The Hanover Insurance Group THG Q3 2023 Earnings Call & Presentation


Who is the parent company of Hanover Insurance?

On December 1, 2005, Allmerica Financial Corporation changed its name to The Hanover Insurance Group, Inc. and is the parent company of two divisions, Hanover Insurance and Citizens Insurance. It publicly trades under its new ticker symbol since that time.

What number do I call to pay my Hanover insurance bill?

To Pay Your Bill: Call (800) 573-1187 to make a payment over the phone using your checking account, debit or credit card. Make a one-time payment without logging in to your account here. Call (800) 922-8427 for billing and policy service questions.

Is Hanover the same as Citizens Insurance?

Are The Hanover and Citizens the same company? Citizens Insurance is the brand we use for personal insurance in Michigan. It is a member company of The Hanover Insurance Company.

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