How to Contact Great Western Insurance Company

Great Western Insurance Company (GWIC) provides final expense and pre-need insurance policies to customers across the United States. If you need to get in touch with a GWIC representative, there are a few different methods you can use. This article will cover the best phone numbers, email addresses, and other contact options for reaching out to Great Western Insurance.

Overview of Great Western Insurance Company

Great Western Insurance Company is headquartered in South Sioux City, Nebraska. They are licensed to conduct insurance business in 49 states.

GWIC focuses on final expense life insurance which covers burial and funeral costs. They also offer pre-need insurance to pre-plan arrangements and pre-pay funeral expenses.

In addition to direct sales, GWIC operates through a network of independent agents and funeral homes. They have an A- rating from AM Best.

Contact Information for Great Western Insurance

Here are the main methods to get in touch with Great Western Insurance:

By Phone

The best phone number to call depends on your reason for contacting GWIC:

  • For policyholders, call 1-800-338-0406. This is the main customer service line to ask questions about your existing policy or file a claim.

  • For prospective clients, call 1-866-377-2614 to speak with a sales agent about getting a new quote or applying for coverage.

  • For agents/agencies, call the agent support line at:

    • 1-866-252-5594 for final expense business

    • 1-866-689-1404 for pre-need business

This connects you with a dedicated support rep for licensing, contracts, commissions, or technology questions.

  • For funeral homes, call 1-888-337-2614 to partner with GWIC’s pre-need sales program.

The customer service lines are open Monday to Friday 7am–7pm CST. The other numbers have more limited hours.

Contact Online

You can also contact GWIC through:

  • Email – For general inquiries, email [email protected]. Expect 1-2 business days for a response.

  • Website form – Fill out the Contact Us form at and a rep will follow up.

  • Agent portal – If contracted agents need support, log in to the agent portal at to access licensing forms, marketing materials, and more.

  • Social media – Message GWIC on Facebook @GreatWesternInsuranceCompany or LinkedIn @Great-Western-Insurance-Company.

Contact by Mail

To send written correspondence, the mailing address is:

Great Western Insurance Company
Attn: Customer Service
PO Box 238
South Sioux City, NE 68776

Be sure to include your full name, policy number, phone number, and any other relevant details in your letter.

Tips for Contacting Great Western Insurance

Here are some tips to smooth your experience when reaching out to GWIC:

  • Have your policy number or application reference number handy if applicable. This speeds up pulling your account details.

  • For claims inquiries, note the full name of the insured person along with date of passing.

  • If contacting about an existing policy, be ready to verify your date of birth or Social Security Number.

  • For written letters, clearly state the purpose of your correspondence and preferred follow-up contact method.

  • Ask to speak with a supervisor if your issue is not resolved on the first call.

  • Contact GWIC directly rather than the independent agent for the fastest response.

  • Request written confirmation if policy changes are made over the phone.

  • If sending sensitive information, use certified mail or ask for a secure email.

How to Create an Online Account

Great Western Insurance Company has an online portal where policyholders can access billing details, make payments, view forms, and manage their account.

Follow these steps to set up online access:

  1. Go to the GWIC login page at

  2. Click “Register Now” below the login fields.

  3. Enter your account number and other personal details like name, birthdate, SSN, etc.

  4. Create a username and password.

  5. Agree to the site’s Terms and Conditions.

  6. Click “Register” and follow any email verification steps.

Once registered, you can log in anytime to view your policy documents, payment history, beneficiary details, and more. It’s the fastest way to manage your GWIC insurance coverage online.

If you have trouble registering, contact GWIC customer service for assistance. Provide your name, account number, SSN, and date of birth to confirm identity.

Changing Your Contact Information

If your mailing address, phone number, or email address changes, be sure to notify Great Western Insurance right away. This ensures you receive important policy notices, billing statements, and claims documents.

To update contact information:

  • Log in online and edit your profile details.

  • Call customer service at 1-800-338-0406.

  • Email [email protected] including your name and policy number.

  • Fill out the Change of Information form and submit directly to GWIC.

It’s important to keep your contact details current on file. Notify GWIC anytime you have a permanent contact change.

Cancellation and Non-Payment Process

To cancel your Great Western Insurance policy, request a cancellation form by calling customer service at 1-800-338-0406. The completed form must be mailed and signed by the owner of the policy.

If you stop paying premiums on your policy, it will enter a grace period. This is usually 30 days. GWIC will try contacting you by phone and mail during this time. If payments are not resumed, the policy will terminate at the end of the grace period.

Be aware there is no cash value or premium refund when policies lapse or are cancelled after the free look period. Let GWIC know immediately if you need to discontinue your policy.

How to File a Claim with Great Western Insurance

To file a life insurance claim with Great Western Insurance Company:

  1. Call GWIC at 1-800-338-0406 or use the website form to request a claim packet.

  2. Collect documentation like death certificates, medical records, and beneficiary info.

  3. Complete all claim forms in the packet and submit to GWIC.

  4. Provide additional details if requested by the GWIC claims department.

  5. The claim will be reviewed and processed accordingly within the standard timelines.

For the fastest processing, submit claims as soon as possible after the death occurs. Payouts are made to designated beneficiaries based on the policy details.

Is Great Western Insurance Right for You?

Great Western Insurance Company provides affordable final expense and pre-need insurance options. They have good financial standing and responsive customer service when you need assistance.

Ready to get a quote or apply with GWIC? You can call for new policies at 1-866-377-2614 or visit to start. Make sure to contact GWIC directly with any additional questions.

Great Western Insurance Company’s all NEW Final Expense Product


What is the age limit for Great Western final expense insurance?

If you’re searching for final expense life insurance without a waiting period, the Great Western Insurance Company may have your best option. With the Great Western Insurance Company, qualified applicants between the ages of 40 to 80 can purchase up to $40,000 of burial coverage by answering only 3 health questions!

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