Choosing the right insurance provider to protect your home, car, business, and more is an important decision. Reviews from past customers can provide helpful insight into companies like Foundation Insurance of Florida.
In this article, we’ll examine customer feedback from various sources to better understand the provider’s strengths and potential areas for improvement.
Overview of Foundation Insurance of Florida
Foundation Insurance of Florida is an insurance agency located in Boca Raton, FL. They provide policies including:
- Home insurance
- Rental property insurance
- Commercial insurance
- Auto insurance
- Flood insurance
- Umbrella insurance
- Life insurance
- Medicare Advantage plans
The agency has served over 50,000 customers across Florida. They aim to offer comprehensive coverage at competitive pricing. Foundation Insurance incorporates technology to allow online claims filing and bill pay.
Sources of Foundation Insurance Reviews
To get a balanced perspective, here are some places to find reviews:
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Company Website -FoundationInsuranceFL.com displays positive Google reviews. Limited critiques.
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Online Review Sites – Unbiased reviews on sites like Yelp and BBB. Mix of praise and constructive feedback.
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Social Media – Check Facebook and other platforms for customer comments. Real-time feedback.
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Testimonials – Video and written testimonials on the company website. Curated positive remarks.
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Industry Publications – Reviews in insurance industry trade publications. Expert assessments.
What Customers Like About Foundation Insurance
Analyzing positive reviews reveals what customers appreciate:
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Great rates – Many reviews praise Foundation for reasonable prices and competitively-priced policies.
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Excellent service – Customers describe the staff as professional, responsive, and helpful.
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Ease of process – Reviews mention the insurance purchasing and claims processes are smooth and simple.
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Knowledgeable team – Customers highlight agents take time to explain policies and ensure proper coverage.
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Range of options – Reviewers appreciate the variety of insurance products and add-ons available.
Here are some examples of positive feedback:
“I have never had such a great experience with any insurance company! My agent explained every aspect and there was nothing left unanswered.”
“Foundation Insurance provides the best rates in town. My agent always finds me discounts and makes sure I have the coverage I need.”
“Jamie is fantastic! Always willing to look for lower rates and calls back quickly!”
Constructive Criticism from Foundation Insurance Reviews
While reviews of Foundation Insurance are overwhelmingly positive, there are some critiques:
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Lack of communication – Some reviews cite delays in receiving callbacks from agents.
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Billing issues – Customers occasionally complain of unclear billing, charges for canceled policies, and rate hikes at renewal.
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Denials of claims – A portion of negative reviews involve denied claims customers felt should have been covered.
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Pushy sales tactics – Some reviewers describe agents aggressively pushing add-ons and expensive coverage.
Here are examples of negative feedback:
“I have been trying to contact my agent for weeks to discuss a billing issue but he never returns calls or emails.”
“Foundation Insurance denied my roof leak claim but it was clearly covered under my policy. Very frustrating dealing with them.”
“My agent kept aggressively upselling me extra coverage and riders I did not ask for or need. Felt pressured by the sales push.”
Key Takeaways from Foundation Insurance of Florida Reviews
Analyzing all available customer feedback reveals key themes:
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The majority of reviews are positive and report great experiences with Foundation Insurance.
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Customers consistently praise the competitive pricing and excellent customer service.
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Knowledgeable agents take time to explain policies thoroughly and ensure proper coverage.
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While most reviews are favorable, some report issues with claims, billing, and communication delays.
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Negative reviews appear to involve isolated incidents rather than widespread systematic issues.
Rating Summary for Foundation Insurance of Florida
Foundation Insurance of Florida currently holds the following ratings:
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Google Reviews: 4.9 stars based on 818 reviews
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BBB: A+ rating with 2 negative reviews addressed in last 3 years
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Yelp: 5 stars based on 35 reviews
The overwhelmingly positive ratings indicate most customers have a great experience with Foundation Insurance and recommend them highly.
5 Steps to Vetting Foundation Insurance of Florida
If you’re considering Foundation Insurance for your policy needs, follow these tips:
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Gather reviews – Read feedback from unbiased sites like BBB and Yelp to balance promotional reviews.
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Compare quotes – Get quotes from Foundation Insurance and 2-3 competitors before deciding.
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Ask about claims – Discuss how claims are handled and satisfaction rates.
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Review policy details – Have an independent agent check the full policy to ensure necessary coverage.
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Document interactions – Keep records of agent conversations, recommendations, and policy documents.
Key Questions to Ask Your Foundation Insurance Agent
Speaking directly with an agent is also crucial. Here are important questions to ask:
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How long have you been servicing clients with Foundation Insurance?
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What insurance carriers do you have access to for quotes?
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Can you walk me through how claims are handled start to finish?
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Do you recommend any additional riders or coverage beyond the basics?
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What are your satisfaction rates for claims approval? How often are claims denied?
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What lines of insurance should I bundle for the best discounts?
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What sets Foundation Insurance apart from other agencies?
Is Foundation Insurance Right for You?
Foundation Insurance gets high marks from most customers for competitive pricing, knowledgeable service and streamlined processes. However, it’s wise to thoroughly vet any agency before purchasing a policy. Make sure to consider your specific insurance needs and risk tolerance. Check in with multiple providers to find the best fit.
Foundation Insurance of Florida Review Summary
- Long-standing Boca Raton, FL insurance agency
- Specialize in home, auto, commercial, life, and health insurance
- Overwhelmingly positive customer reviews praise competitive rates and great service
- Some negative reviews cite billing problems, claims denials, and pushy sales tactics
- Vast majority of feedback is favorable, with a few isolated poor experiences
- Compare quotes and thoroughly vet any agency before purchasing a policy
While Foundation Insurance earns stellar ratings overall, it’s smart to carefully research any insurance provider under consideration to ensure they are the right match for your needs, budget, and risk tolerance. Checking reviews is a good start, but having in-depth conversations with agents and comparing multiple quotes is key to finding the ideal insurance partner.