Direct Insurance Roadside Assistance Phone Number and Services

Experiencing car trouble while out on the road can be stressful and dangerous. That’s why having roadside assistance coverage is so important. Direct Insurance provides quality roadside assistance services to its auto insurance customers. This article will cover everything you need to know, including the Direct roadside assistance phone number and the services they provide.

Overview of Direct Insurance Roadside Assistance

Direct Insurance offers roadside assistance coverage to auto insurance policyholders. This provides help with common roadside emergencies like:

• Battery jump starts
• Lockout service
• Fuel delivery
• Flat tire changes
• Vehicle towing

Roadside assistance gives Direct Insurance customers added peace of mind that they’ll have help if stranded. It can be purchased as an add-on to policies or may be automatically included with certain premium packages.

Standard Direct roadside assistance services include:

• Up to $100 in coverage per occurrence
• No limit on number of service calls per year
• Towing up to 15 miles included
• Rental car reimbursement if towed
• Coverage available nationwide

Keep reading for full details on using Direct’s roadside assistance program.

Direct Insurance Roadside Assistance Phone Number

If you need to request roadside help from Direct Insurance, simply call 1-877-GO-DIRECT (1-877-463-4732). This dedicated hotline connects you with a Direct agent who can dispatch assistance right away.

Some key notes about using the Direct roadside assistance number:

• Available 24/7 for emergency roadside needs
• Help accessible nationwide
• Multi-lingual agents available
• Provides coverage confirmation and dispatches closest available service provider
• Can authorize rental car reimbursement
• Handles general questions about roadside assistance services

So if you run out of gas, lock your keys in the car, have a dead battery, or experience any other roadside mishap, the 1-877-GO-DIRECT number should be the first one you call for help.

Types of Services Included

Direct Insurance provides a range of roadside assistance services to get you back on the road quickly. Here are some of the common needs they can help with:

Towing

• Covers towing to the nearest repair shop or safe location if your vehicle breaks down
• Includes towing up to 15 miles
• Additional mileage fees may apply beyond 15 miles

Battery Jump Starts

• Technician will jump start your battery if it dies
• Covers battery boosts needed due to dead battery

Flat Tire Changes

• Covers tire changes with your good spare
• Will tow if no usable spare is available

Fuel Delivery

• Limited supply of gas will be delivered if you run out
• You pay for the fuel when it is delivered

Lockout Service

• Unlocks your car if you lock your keys inside
• Covers lockout assistance only, not replacement keys

So whether you have a dead battery, flat tire, need a tow, or anything in between, the Direct roadside assistance crew has you covered.

Getting Roadside Help with Direct Insurance

If you need to use your Direct Insurance roadside benefits, follow these steps:

1. Call 1-877-GO-DIRECT as soon as the problem arises. Provide details about your vehicle, location, and the help you need.

2. The agent will validate your coverage. They will check that roadside assistance is included with your active policy.

3. Roadside provider dispatched. The agent will contact the closest available assistance provider to your location and dispatch them to come help.

4. Technician arrives to provide service. The roadside technician will arrive and do things like change your tire, give you a jump start, deliver gas, etc.

5. Confirm service is completed. Before the technician leaves, confirm they completed the service needed.

6. Consider filing a claim if extensive repairs are needed. If your vehicle can’t be quickly fixed on the spot, you may need to file an insurance claim.

And that’s it – with a quick call to the dedicated hotline, Direct Insurance can send help for many common roadside headaches.

Direct Roadside Assistance Coverage Limitations

While Direct’s roadside assistance program is very comprehensive, there are some limitations on services:

• Dollar limit – Coverage is capped at $100 per service call. Additional fees are your responsibility.

• Towing mileage limit – Direct covers towing up to 15 miles. Extra mileage is billed to the driver.

• Vehicle type – Service is limited to private passenger vehicles under 10,000 lbs.

• Excluded services – Does not cover repairs or parts, cost of fuel provided, fines, snow tires, or mounting chains.

• Availability – Service depends on availability of roadside contractors in the area.

Review the terms of your specific policy, as restrictions may apply. For extensive auto repairs needed after an accident or breakdown, you will likely need to file an insurance claim.

Getting Reimbursed for Roadside Expenses

If you need to pay any fees associated with your roadside service call, make sure to save your receipt. You can submit it to Direct Insurance to seek reimbursement:

• Call Direct – Contact your agent to start the reimbursement request.

• File paperwork – Complete the reimbursement form and submit with receipts.

• Review and process – Direct will review your documentation and process approved reimbursements.

• Receive check – You’ll be mailed a check for eligible OOP expenses per your coverage.

Reimbursement covers things like towing fees beyond 15 miles, the cost of fuel delivered, or other approved payments associated with your roadside claim.

Using An Alternative Provider

Direct Insurance contracts with a network of trusted roadside assistance providers. But in some cases, you may need to use an alternate towing company or repair shop:

• Your location may be outside the contractor’s service area
• You require a special type of tow vehicle Direct’s network doesn’t have access to
• No network providers are available due to high seasonal demand

If this occurs, you can still get reimbursement by submitting receipts after the fact. Just be sure to notify Direct Insurance and get approvals beforehand when possible.

Eligibility and Cost

To be eligible for Direct roadside assistance:

• You must have an active auto insurance policy with Direct Insurance.
• Roadside coverage must be included in your policy.

There are a few ways to get roadside assistance with Direct:

• Add to existing policy – You can add roadside as an endorsement to current policies for an additional premium.

• New policy – Roadside can be included with new Direct auto insurance policies for a bundled price.

• Premium coverage – Some high-level Direct plans include standard roadside assistance automatically.

• Existing benefit – If you already had roadside with a prior carrier, it may continue seamlessly if you switch.

Talk to a Direct Insurance agent about the best way to get affordable roadside protection. Cost varies, but averages $10-$15 per month based on your coverage selections.

Cancelling Direct Roadside Assistance

To cancel Direct roadside assistance, call your agent or customer service. You can remove it from your policy at any time if you no longer want it.

However, canceling mid-policy may not entitle you to a refund for the current term’s unused premium. Direct roadside assistance is offered and billed on an annual basis.

Policies renew every 6 months. To avoid being charged for the next term, be sure to cancel before your upcoming renewal.

The Bottom Line

With the Direct Insurance roadside assistance phone number, 1-877-GO-DIRECT, drivers have easy access to fast roadside help when trouble strikes. Direct offers reliable towing, battery service, tire changes, gas delivery, and more through their network of trusted providers.

Knowing your Direct policy comes with roadside benefits gives peace of mind that you’ll have assistance if ever stranded far from home. So be sure to keep the Direct roadside help number handy in your glove box, wallet, or phone contacts.