American National Insurance Reviews: What BBB Complaint Data Reveals

American National Insurance Company (ANICO) is one of the largest insurance providers in the United States. When considering coverage, it’s wise to research companies by checking credible sources like the Better Business Bureau (BBB). Here we analyze BBB complaint data to uncover key insights from American National Insurance reviews.

A Look at American National Insurance Company

• ANICO was founded in 1905 in Galveston, Texas.

• It offers a range of insurance products including life, health, property and auto coverage.

• The company employs over 6,500 people and generates around $3 billion in annual revenue.

• American National has an A- financial strength rating from insurance rating agency A.M. Best.

• ANICO sells policies directly and through independent agents nationwide.

American National Insurance BBB Profile Overview

• ANICO currently holds a BBB rating of NR (No Rating).

• The company is not BBB accredited at this time.

• BBB records show American National has received 26 customer reviews in the past 3 years.

• The company has an average 1.5 star customer review rating out of 5 stars.

• Seven complaints have been filed on BBB against American National over the past 3 years.

Negative Reviews of American National Insurance on BBB

BBB data reveals most customer reviews for American National insurance are negative:

• 19 of the 26 total ANICO reviews give just 1 star out of 5 stars.

• The most common complaints involve denied claims, poor customer service, and billing issues.

• Multiple reviewers describe long claim delays, unreturned calls, lack of responsiveness from agents and staff.

• Several customers report premium increases after years of no claims.

• One home insurance customer had a roof damage claim denied due to depreciation, despite no prior claims.

Analysis of BBB Complaints Against American National

While BBB shows only seven official complaints, they provide additional insight into customer issues:

• Complaints cite denied and delayed claims, unreturned premiums, and unauthorized withdrawals.

• The company addressed most complaints, but consumers were unsatisfied with some responses.

• Complaints have been filed from policyholders across different states where ANICO operates.

• The volume of complaints is low given American National’s large size and scope.

• However, negative reviews indicate wider customer service problems not in official data.

What Positive American National Insurance Reviews Say

Despite prevalent negative feedback, BBB does display some positive ANICO reviews:

• A handful of customers praise the company’s reliable service and claim settlements.

• One home insurance holder describes American National as extremely accommodating for bundling various policies.

• Some reviewers mention understanding agents who helped them tailor affordable coverage.

• A few customers report fast claim payouts following accidents and property damage.

• Positive reviews show American National does satisfy some policyholders’ needs.

Key Takeaways From BBB Complaints and Reviews

Third-party customer feedback provides helpful perspective on an insurer beyond marketing messages. Key takeaways on American National from BBB include:

• Negative reviews significantly outnumber positive reviews, signaling issues.

• Complaints point to possible systemic customer service problems.

• Claim delays, non-responsiveness and denials are consistent pain points.

• Consumers describe policies wrongly terminated or cancelled.

• But some customers praise American National’s rates, agents and claims handling.

How to Leverage BBB Data to Choose Insurance

BBB compiles useful data for researching companies, but other steps matter when selecting coverage:

• Compare BBB reviews and complaints across multiple insurers you’re considering.

• Check financial strength ratings from agencies like A.M. Best or S&P Global.

• Look up official state department of insurance complaint data.

• Read sample policy contracts to understand coverages, exclusions and claims processes.

• Contact departments of insurance to ask about an insurer’s regulatory track record.

• Discuss any concerns with an independent insurance agent or advisor.

The Bottom Line

BBB data reveals American National Insurance garners more negative feedback than positive reviews overall. But company size may impact complaint volume. Filing reviews helps inform others. Those considering ANICO policies should thoroughly research the provider before making insurance decisions.