Security National Life Insurance Company: Reviews and Ratings

Choosing a life insurance provider is an important financial decision. That’s why it helps to understand what policyholders have to say about different insurance carriers. Security National Life Insurance Company is a lesser-known option, but reviews of their customer service, claims payments, products and more can offer key insights into their reputation. This article will summarize Security National customer feedback and reviews from third-party sites.

About Security National Life Insurance Company

First, let’s cover some background on Security National Life Insurance Company:

• Founded in 1965 and based in Salt Lake City, Utah
• Specializes in interest-sensitive life insurance
• Also offers annuities, disability and long-term care insurance
• Licensed to sell policies in 48 U.S. states
• Serves over 120,000 policyholders nationwide
• Rated “A-” (Excellent) for financial strength by A.M. Best

The company focuses on simple, affordable permanent life insurance geared towards middle income families. Their overall mission is making life insurance more accessible.

Security National Life Insurance Reviews on Third-Party Sites

Here are excerpts of customer feedback from third-party review sites like Trustpilot, BBB and more:

Strongly positive reviews

• “My agent was great to work with. She explained everything and helped me get a policy I could afford. I felt like she really looked out for my best interests.”

• “The claims process was smooth and payment came through quickly with no issues.”

• “Rates were very reasonable compared to other companies I got quotes from.”

• “Customer service reps are friendly and competent. I’ve always had great experiences dealing with this company.”

Mixed or mediocre reviews

• “Didn’t end up going with Security National but the agent was polite and responsive during the quoting process.”

• “I think their rates are fairly average overall, not really better or worse than competitors.”

• “The website and technology feel a bit outdated compared to other insurers.”

• “Had a few mixups early on with paperwork and payments but they resolved it quickly.”

Critical reviews

• “My agent pressured me to upsell and buy unnecessary add-ons. Felt like they were focused on commission over my needs.”

• “After my husband passed, they required excessive paperwork to process the claim. The delays made a tough time even more difficult.”

• “Rates increased much more than I expected at renewal. But it was still cheaper to stay than move policies.”

Common Themes in Security National Life Reviews

Analyzing reviews from across the web revealed some consistent themes about Security National Life Insurance:

Affordable pricing — Many reviews highlight very reasonable rates, especially for seniors looking for life insurance.

Positive in-person agent experiences — Customers tend to appreciate the personalized service from local agents. However, some say agents can be overly pushy with upsells.

Quick claims payouts — Reviewers confirming received death benefits report fast, hassle-free claims once all paperwork is submitted.

Mixed technology feedback — Feedback on their website, apps and portal is hit or miss. Some find them dated while others don’t have issues.

Room for improvement on customer service — Reviews are split on their call center and support responsiveness. While many have good experiences, some have faced long hold times, unresolved issues and lack of follow up.

Average overall — Most reviews rate Security National as an average, middle-of-the-pack life insurance option. They offer affordable coverage but don’t stand out with exceptional service or products.

Pros and Cons

Based on customer feedback and reviews, here are some highlighted pros and cons of Security National Life Insurance:

Pros

• Competitive pricing, especially for older applicants
• Strong payout history once claims are processed
• Local agents provide personalized guidance
• Policies are easy to understand
• Company has good financial standing

Cons

• Mixed experiences with customer support
• Some agents use aggressive sales tactics
• Claims may require extensive documentation
• Outdated online portal and lack of mobile app
• Policy administration errors reported

What Do Official Rating Sites Say?

Beyond customer reviews, here’s a quick look at how Security National Life Insurance scores on some key insurance industry rating sites:

• A.M. Best: A- (Excellent) financial strength rating

• BBB: A+ rating with BBB accreditation

• Trustpilot: 4 out of 5 stars based on 100+ reviews

The company earns solid scores from the major independent rating agencies, indicating positive sentiment overall.

Key Considerations for Consumers

Based on this analysis of real customer feedback and reviews, here are some important considerations for consumers evaluating Security National Life Insurance:

• Shop around and compare their rates against competitors. While Security National offers affordable pricing on the whole, make sure to check quotes across multiple carriers.

• Vet any independent life insurance agent carefully before doing business. Some Security National agents have faced criticism for aggressive sales tactics.

• Understand and follow the documentation requirements for filing a claim to avoid delays in payment. Ask for a checklist from your agent.

• Don’t expect leading-edge technology or digital experiences. The tradeoff is lower pricing.

• Weigh their pros and cons against your individual preferences and needs. There is no one size fits all life insurance provider.

The Bottom Line

Reviews paint Security National Life Insurance as an affordable life insurance carrier with room for improvement when it comes to technology and customer service. However, many policyholders give positive feedback on their rates, claims payments and agent relationships. Weigh this feedback as one data point along with your own research and quoting process when choosing a life insurance provider. There are likely pros and cons to every insurance company on the market.