LYNX Services has become a leader in insurance claims management, working with many of the largest auto and home insurance providers. Their technology and services aim to create a smooth claims process for insurers, repair providers, and policyholders.
If you’ve ever filed an auto or home insurance claim, there’s a good chance LYNX Services helped manage the process behind the scenes. Read on to learn more about how top insurance companies leverage LYNX’s claims solutions.
Overview of LYNX Services
Founded in 1994, LYNX Services started as a division of PPG Industries focused on auto glass claims. Today, LYNX has expanded into a full suite of claims management services and solutions for the insurance industry.
LYNX Services offers insurers various claims management products, including:
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Auto Glass Claims: LYNX manages over 3 million auto glass claims per year. Their network includes over 12,000 auto glass service providers that policyholders can use for quick and quality repairs.
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Auto Physical Damage: LYNX helps insurers manage claims for auto collision repairs and other physical damage. Their network includes over 3,500 certified auto body repair shops.
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Property Claims: For home and commercial property claims, LYNX offers water mitigation services and claim desk audits to reduce costs and fraud.
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First Notice of Loss: LYNX can receive and handle policyholders’ initial claim notifications to start the process smoothly.
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Contact Center Services: LYNX provides customer service solutions like claims intake and status updates via phone, email, app, and web.
On top of managed provider networks and claims handling, LYNX uses advanced technology like AI and analytics to improve claims processes. Their platform aims to reduce cycle times and costs while increasing customer satisfaction.
Top Insurance Companies That Use LYNX
Many of the largest auto and home insurers across the United States and Canada trust LYNX Services for claims management support. Here are some of their biggest clients:
Allstate
As one of the largest personal insurers in the nation, Allstate leverages LYNX for auto glass repair claims. Allstate policyholders can use LYNX’s network of 12,000+ auto glass shops after filing a claim. LYNX schedules the service appointment, manages the repair process, and streamlines payments.
American Family Insurance
American Family provides auto and property insurance to over 7 million policyholders countrywide. They partner with LYNX for claims management services across auto glass, auto body repairs, and property repairs. This partnership gives American Family access to LYNX’s expansive network of certified service providers.
CSAA Insurance Group
The AAA insurers owned by the CSAA Insurance Group leverage LYNX’s claims solutions. These AAA insurance brands serve over 9 million members across 23 states. LYNX’s auto physical damage and property claims management helps CSAA deliver quality service and efficient repairs to its members.
Desjardins Insurance
In Canada, Desjardins Insurance handles over 3 million auto and home insurance policies. Desjardins uses LYNX’s auto glass claims management system and service provider network across the country. This allows Desjardins to give its policyholders speedy and hassle-free windshield repair.
Erie Insurance
With over 5 million policies in force, Erie Insurance is a top auto and home insurer in the Mid-Atlantic, Midwest, and Southeast. Erie Insurance taps LYNX to manage physical damage claims for auto and property. LYNX’s contractor network and claims management platform help Erie process claims quickly and control costs.
The Hartford
The Hartford is among the largest business and home insurers in the US. For auto claims, the Hartford leverages LYNX’s managed repair programs, using their certified national network of auto body shops and glass service providers. This allows the Hartford to direct policyholders to quality repairs.
MetLife
MetLife has over 40 million policyholders worldwide. In the US, MetLife partners with LYNX for supplementing their own auto physical damage claims services. LYNX provides MetLife with expanded networks of certified repair shops and glass services shops to direct policyholders to.
National General Insurance
National General provides personal and commercial auto insurance policies across 50 states. By partnering with LYNX, National General can offer its millions of policyholders speedy glass repair through LYNX’s network of 12,000+ auto glass shops. This arrangement provides convenience and service for National General’s customers.
Plymouth Rock Assurance
Plymouth Rock writes auto and home insurance policies across the Northeast. They utilize LYNX’s managed repair programs for auto physical damage claims. Plymouth Rock leverages LYNX’s extensive network of high-quality repair facilities to promptly service customers after accidents and weather events.
Stillwater Insurance
California’s Stillwater Insurance offers auto, home, and life coverage to 75,000 policyholders. Stillwater partners with LYNX to supplement its own claims services, especially for auto glass repairs. LYNX provides Stillwater with a nationwide network of auto glass shops that can quickly handle windshield and window replacement.
Verti Insurance
Verti Insurance provides auto, home, and life insurance across the United Kingdom. For accident management services, Verti relies on LYNX’s solutions for claims intake, triage services, and access to repair provider networks. This arrangement gives Verti an added level of claims handling efficiencies.
Benefits of Using LYNX for Claims Management
Large insurers partner with LYNX for their claims management services for several key reasons:
Wide Networks of Repair Providers
LYNX has assembled extensive national networks of auto glass shops, auto body shops, and other repair providers. This gives insurers ample options to get policyholders prompt repairs after a claim.
Specialization in Claims Management
As a dedicated claims management provider, LYNX focuses on claims handling as its core competency. This specialized expertise makes them an ideal outsourcing partner for insurers.
Advanced Technology
LYNX applies AI, analytics, mobile apps, and more to make the claims process efficient for insurers, providers, and policyholders. Their technology improves cycle times, decision making, and customer satisfaction.
Damage Cost Controls
LYNX’s managed repair programs allow insurers to control claim costs through set pricing agreements with repair providers. This also reduces fraud risk and overpayment.
Supplements Insurers’ Internal Claims
LYNX provides overflow claims management support to complement insurers’ own claims departments. This gives insurers flexibility during periods of high claim volume.
Delivery of Policyholder Service
LYNX helps insurers enhance the policyholder experience during the claims journey through faster repairs, status updates, and simplified processes.
Operational Scalability
Insurers can scale their claims operations up or down with help from LYNX’s flexible, usage-based managed services. LYNX’s solutions allow insurers to handle growing volumes without adding fixed costs.
By outsourcing key portions of the claims management process, insurers leverage LYNX’s purpose-built networks, technology, and expertise. This arrangement ultimately benefits the policyholder by getting their auto or home insurance claim handled quickly, conveniently, and satisfactorily.
The Future of Insurance Claims Management
As one of the leading claims management solution providers, LYNX will continue evolving their technology and services to meet the needs of top insurance companies.
Some trends shaping the future of insurance claims include:
- Seamless omnichannel engagement, allowing policyholders to engage however they prefer – phone, online, mobile app, etc.
- Increased use of AI and automation to triage claims, predict outcomes, and accelerate processes.
- Further digitization of claims handling, documentation, and communication.
- Greater integration of internal and external data to improve decision making.
- Enhanced analytics to detect fraud, derive insights, and refine claims best practices.
- Continued advancement of managed repair programs through dynamic networks and real-time performance monitoring.
LYNX is already an innovator in many of these areas. With their commitment to R&D and understanding of insurance trends, they are poised to further optimize claims management and service delivery alongside their insurance partners.
Conclusion
LYNX has become a go-to claims management solution for many top insurers across North America. Their managed networks, advanced technology, focus on customer service, and claims handling expertise provide cost and operational benefits to insurers of all sizes.
Insurance policyholders also gain advantages, enjoying quicker repairs, proactive communication, and simplified claims resolution when their insurer engages LYNX’s services.
With a strong trajectory ahead, LYNX will continue expanding its footprint across the insurance industry. More companies will likely join the likes of Allstate, American Family, The Hartford, MetLife, and other leading insurers in leveraging LYNX’s outsourced claims solutions.