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One of seven organizations that track and collect payments for federal student loans is the Oklahoma Student Loan Authority, or OSLA. What it can do for you if OSLA is your student loan servicer is listed below.
Your loan servicer is assigned by the U.S. Department of Education when your loan is disbursed to your college for the first time. The name of the company sending you a federal loan bill every month is your servicer. If your loan payments haven’t begun or you’re not sure which company is your servicer, log in to My Federal Student Aid to find out. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID.
Although servicers are there to assist you, they might make recommendations that are best for the business rather than the borrower. That means they are unable to alter the way payments are handled and cannot always recommend the best possible repayment plan for you. Knowing your options for repayment is crucial so that you can ask the right questions.
Am I stuck with OSLA until my loans are paid off?
The Department of Education sometimes moves loans from one servicer to another.
By signing new servicing agreements with five companies, the Department of Education hopes to change the landscape of student loan servicing and eventually take over all loan servicing. That means your loan servicer is likely to change. OSLA is scheduled to continue servicing loans through December 2023.
Prior to servicing contracts ending, borrowers should do the following:
When a loan servicing transfer occurs, you’ll be informed and your payments will be handled by the new servicer. The same options and programs are provided by all service providers, but customer service varies between them.
Otherwise, unless you take action to switch servicers, you will probably stay with OSLA. Find out what might work for you using this tool.
How to reach OSLA customer service
OSLA Phone number: 866-264-9762
OSLA Hours of operation: Monday – Friday, 8 a. m. – 5 p. m. CT.
OSLA address for loan payments:
U.S. Department of Education – OSLA
OSLA address for general correspondence:
Oklahoma City, OK 73154-0475
OSLA social channel: OSLA Facebook
How to complain about OSLA
Start by addressing your complaint directly to Mary Anne Evans, customer service support supervisor, the service provider’s highest customer service point person, if you are experiencing issues with OSLA that you have not been able to resolve. Call 405-556-9232 or email [email protected].
If your problem is not resolved, you can also file an OSLA complaint with:
Ensure that you keep notes on all of your conversations, including the day, hour, and customer service representative you spoke with. Save copies of any correspondence, statements, or emails regarding your account.
How to settle a dispute with OSLA
You can get in touch with the Federal Student Aid Ombudsman Group if filing a complaint is ineffective. The federal student aid office advises against using this approach except as a last resort. Here’s how to get in touch when you’re prepared:
By mail: U.S. Department of Education
You can also reach out to a student loans nonprofit such as The Institute of Student Loan Advisors, which provides free dispute resolution.
The seven federal student loan servicers
Learn more about the functions and contact information for each of the federal loan servicers.
Anna Helhoski is a writer and an expert on student loans for NerdWallets. The Associated Press, The New York Times, The Washington Post, and USA Today have all published her articles. Read more.
Is OSLA a federal student loan?
With more than 40 years of experience helping students manage and repay their student loans, OSLA, or the Oklahoma Student Loan Authority, is a federal student loan servicer.
Does OSLA have student loan forgiveness?
You may be qualified for a loan forgiveness of up to $17,500 on your Direct Loan program loans if you have taught full-time for five full academic years that are consecutive in a low-income elementary school, secondary school, or educational service organization.
Will student loans be paused again after August 2022?
Before payments resume, borrowers of federal student loans — as well as the courts — have more time to understand the debt forgiveness process. The payment pause has been extended through June 30, 2023.
Is there someone I can talk to about student loans?
You should speak with the financial aid office at your school because they can provide you with details on your available federal student loan options. Additionally, you can speak with the U. S. For information on student loans, contact the Federal Student Aid Information Center of the Department of Education at 1-800-4FED-AID (1-800-433-3243).