How to Contact Northbrook Insurance Claims in California

Dealing with an insurance claim can be stressful, but contacting Northbrook Insurance in California for claims assistance is easy. This article provides everything you need to know about reaching Northbrook Insurance claims in California, including phone numbers, hours of operation, and what to have ready when you call.

Overview of Northbrook Insurance

Northbrook Insurance Group Inc. is a Canadian insurance company offering auto, home, commercial, travel, life, and group insurance policies across Ontario. They have offices located in Concord, Ontario.

While Northbrook Insurance is based in Canada, some of their insurance policies can provide coverage in California. This includes certain auto and travel insurance policies.

If you have a Northbrook Insurance policy and need to file a claim for an incident that occurred in California, you can contact Northbrook Insurance claims directly for assistance.

How to Contact Northbrook Insurance Claims

There are a few different ways to reach the Northbrook Insurance claims department:

By Phone

The quickest way to reach Northbrook Insurance claims is by phone. They have a few different numbers you can call:

• 905-850-6633 – This is Northbrook’s main office number in Concord, ON. You can reach claims assistance here.

• 1-844-850-6633 – This is Northbrook’s toll-free number, which also connects you with their Concord office and claims department.

• Insurance Company Claim Numbers – If your policy is through a specific insurance company, you may need to call that company’s claim number directly. Northbrook lists these numbers on their website.

When calling, be prepared to provide your full name, policy number, and details of your claim.

Business Hours

Northbrook Insurance’s claims department is available during regular business hours:

• Monday-Friday: 9:00am – 5:00pm EST
• Saturday: By Appointment Only
• Sunday: Closed

If you need to report a claim outside of business hours, you can call your insurance company’s 24/7 claims number, also listed on the Northbrook website.

Online

You can also start the claims process online through Northbrook’s website. On their Contact Us page, select “Claims” for the insurance type and fill out the form with your policy and claim details.

This form goes directly to their claims department to follow up. So it’s a convenient alternative if you can’t reach them over the phone.

By Mail

Finally, you can submit claims information by mailing it directly to Northbrook Insurance’s office:

Northbrook Insurance Group Inc.<br>
151 Applewood Cres. Unit #1<br>
Concord, ON L4K 4E3

Be sure to include your full name, policy number, contact information, and all details related to your claim.

What Information to Have Ready

When you reach out to Northbrook Insurance claims, either by phone or through the online form, make sure you have the following information ready:

• Your full name – They will need to verify you and your policy.

• Your policy number – This is essential for pulling up your policy details and claim history.

• Date, time, and location of loss or incident – Be prepared to provide the exact date, time, and location of when your loss, accident, or damage occurred.

• Details of your claim – Explain what happened and what types of damages or injuries resulted.

• Photos or documentation – Any photos, police reports, medical records, repair estimates, or other documentation related to your claim will be helpful.

• Contact information – Provide phone numbers and email addresses where they can reach you for follow-up.

Having these details ready will allow Northbrook Insurance to quickly handle your claim request when you call.

What to Expect When You Call

Here’s a brief overview of what you can expect when contacting Northbrook Insurance claims by phone:

• First, you’ll speak with an intake representative who will verify your policy and take down details of your claim.

• They may transfer you to a claims adjuster who will ask further questions and explain the next steps in handling your claim.

• The adjuster will let you know what additional information they need from you, and what to expect in terms of processing time, claim investigation, and resolution.

• You’ll be provided with a claim number and direct contact information for the adjuster overseeing your claim.

• The adjuster will stay in touch with you throughout the claims process until your claim is successfully resolved.

• If you used the online form, a claims representative will follow up with you by phone within 1-2 business days.

Working with Northbrook Insurance’s helpful claims team makes getting coverage for any California incidents a smooth process.

Common Claim Types

Here are some of the most common types of claims that Northbrook Insurance assists with:

Auto Insurance Claims

If your Northbrook auto insurance policy covers you in California, you can file claims for:

• Accidents
• Theft or vandalism
• Damage from natural causes like fire or floods
• Windshield repair or replacement

Travel Insurance Claims

For trip cancellations, delays, interruptions, medical emergencies, or trip interruption. Northbrook’s travel insurance provides emergency medical and dental coverage within Canada and internationally.

Home Insurance Claims

For home, condo, tenant, or cottage property damage from events like fires, storms, floods, theft, and vandalism.

Northbrook Insurance has experience handling any type of insurance claim quickly and fairly. Their claims team is specially trained to make the process as smooth and streamlined as possible for their insured.

Get the Claims Assistance You Need

Dealing with insurance claims while out of your home province can seem daunting. But the friendly, experienced claims professionals at Northbrook Insurance are here to help. Whether you need to report a new claim or have questions about an existing claim, Northbrook makes it easy to get the responsive claims assistance you need.