Due to your previous servicer selling your loan to us, your new servicer, your account was transferred.
At Mr. Cooper, we’re determined to raise the bar for individualized service and client satisfaction. We’ll make every effort to ensure that your transition is easy, straightforward, and transparent.
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FAQ
Why did my mortgage get transferred to Mr. Cooper?
Due to your previous servicer selling your loan to us, your new servicer, your account was transferred. Mortgage loans being sold between servicers is very common. In this way, hundreds of thousands of loans are transferred each year.
Is there a class action lawsuit against Mr. Cooper?
In a class action lawsuit filed by Demetrius and Tamara Robinson, Nationstar, now known as Mr Cooper—in part by failing to promptly acknowledge receipt of the loss mitigation applications submitted by the class members, respond to the applications, and diligently gather the necessary documentation to complete them—violated federal and state law.
Why was my mortgage sold to another company?
Mortgage servicers receive fees for managing your account, and occasionally they might decide to sell the rights to manage your mortgage to another business. Your mortgage may be sold without your permission, and your loan may be sold more than once.
Who is Mr. Cooper mortgage owned by?
to get the to get the to be the to be the to the to get the attention of the peoplet to the of of Mr. Cooper Group Inc. Mr. Cooper. Trade nameMr. Cooper GroupOperating incomeUS$898 million (2021)Net incomeUS$1. 4 billion (2021)Total assetsUS$14. 2 billion (2021)OwnerMr. Cooper Group.