Massachusetts Bay Insurance Company (MBIC) is a property and casualty insurance provider based in Massachusetts. It offers policies like auto, home, business, workers’ compensation and more across multiple states.
If you need to get in touch with Massachusetts Bay for any reason, this guide covers all the contact information and methods available.
Overview of Massachusetts Bay Insurance Company
Massachusetts Bay Insurance Company is a subsidiary of Hanover Insurance Group, a large multi-line insurer founded in 1852.
Some key facts about MBIC:
- Offers property, auto, liability and other P&C insurance
- Licensed to operate in 50 states and DC
- Has an AM Best rating of A (Excellent)
- Based in Worcester, MA with field offices nationwide
- Part of the Hanover Insurance group of companies
MBIC sells policies through a network of independent agents. They provide coverage options for both individuals and businesses.
Contact Information for Massachusetts Bay Insurance
There are a few ways you can get in touch with Massachusetts Bay Insurance Company:
Phone: 1-800-222-2265
Address: 440 Lincoln St, Worcester, MA 01653
Website: www.hanover.com
Email: Not available. Use contact form on website.
Let’s explore these contact channels in more detail:
Massachusetts Bay Insurance Phone Number
The best phone number to call Massachusetts Bay Insurance Company is 1-800-222-2265.
This toll-free helpline connects you to their customer service center for inquiries or support.
When calling, you’ll speak with a representative who can look up your policy, provide billing help, take payments, update account information or just answer general questions.
Phone support is available Monday through Friday during regular business hours. Call volumes may be higher early mornings or late afternoons.
Mailing Address for Massachusetts Bay Insurance
To mail anything to the company, use this headquarters address:
Massachusetts Bay Insurance Company
440 Lincoln St
Worcester, MA 01653
This should only be used for general correspondence or non-urgent documents. For faster processing, use their website contact forms or call the customer service line.
Massachusetts Bay Insurance Website and Email
The main website for Massachusetts Bay Insurance and Hanover Insurance Group is:
On their website, you can:
- Get quotes for policies
- Report claims or check status
- Access billing and account management
- Find local agents
- Download forms and documents
- Submit general inquiries
The site also has a “Contact Us” page with an email form to reach their support team.
However, for the fastest response, it’s better to call them directly instead of emailing. Phone calls tend to get addressed much quicker.
How to Get in Touch with Massachusetts Bay Insurance
Here are some common reasons you may need to contact Massachusetts Bay and the best method for each:
-
Get a quote – Call 1-800-222-2265 or visit www.hanover.com to get a quote from a local agent.
-
Ask billing questions – Call 1-800-222-2265 and speak to a billing specialist for help.
-
Change your policy – Call your agent or 1-800-222-2265 to make policy changes.
-
File a claim – Report claims 24/7 on their website or by calling 1-800-628-0250.
-
Check claim status – View claim details on your online account or call claims customer service.
-
Make a payment – Pay bills online, over the phone, or mail checks to dedicated P.O. boxes.
-
Ask general questions – Call 1-800-222-2265 or use their website contact form.
Tips for Contacting Massachusetts Bay Insurance Company
Follow these tips whenever you need to get in touch with Massachusetts Bay Insurance for help:
-
Have your policy number – This speeds up account lookups when calling about a specific policy.
-
Call during normal business hours – Wait times are shortest on weekdays from 9am to 5pm local time.
-
Use the website for basic tasks – The site works for quotes, billing, claims and basic questions.
-
Email as a last resort – Phone and website contacts tend to be much faster than email.
-
Be patient – Expect some waits when calling, especially on busy Mondays and Fridays.
-
Take notes – Write down any important information like claim numbers or changes to your policy.
How to Contact Hanover Insurance Group
Remember that Massachusetts Bay Insurance Company is part of the Hanover Insurance Group.
For broader company-wide information or contacts, you can reach out to Hanover directly:
Hanover Insurance Group
440 Lincoln Street
Worcester, MA 01653
Phone: 1-800-922-8427
Website: www.hanover.com
Hanover’s customer service team can direct you to the right department or representative for help if needed.
Locating a Local Massachusetts Bay Insurance Agent
The easiest way to get quotes or make policy changes is to work directly with a local MBIC agent.
You can find agents in your state or ZIP code by using Hanover’s agent lookup tool.
Connecting with an agent provides a single point of contact for handling your Massachusetts Bay Insurance needs going forward.
Contact Massachusetts Bay Insurance Company Today
Massachusetts Bay Insurance Company offers policies across the U.S. through the Hanover Insurance Group.
If you need assistance from MBIC, use their toll-free 800 number or website contact options for the quickest response.
With multiple ways to get support, it’s easy to connect with their team or local agents to manage your insurance needs.
22-55272 Massachusetts Bay Insurance Company v. Neuropathy Solutions, Inc.
FAQ
Who is the parent company of Hanover Insurance?
Is Hanover the same as Citizens Insurance?
Who is the parent company of AIX Specialty Insurance Company?
What is group claims department?