Legacy Insurance Services Inc Reviews – Everything You Need To Know

Choosing the right insurance provider is crucial to getting the coverage you need at a fair price. Reviews from past clients can provide helpful insight into an insurance agency’s customer service, claims handling, and overall value.

Legacy Insurance Services Inc is an independent insurance agency based in Phoenix, Arizona that provides auto, home, business, and life insurance policies. If you are considering using Legacy for your insurance needs, looking at Legacy Insurance Services Inc reviews can help you determine if they are the right fit.

This comprehensive guide will provide an overview of Legacy Insurance and a summary of client reviews from sources like Google, Yelp, and Indeed.

About Legacy Insurance Services Inc

Legacy Insurance Services Inc is a family owned and operated independent insurance agency serving the Phoenix metro area. Some key facts about the agency:

• Founded in 2008 by the husband and wife team of Chad and Emily Green.

• Provides insurance options from over 50 top-rated carriers.

• Offers auto, homeowners, renters, condo, business, life, health, and specialty insurance.

• Has office locations in Phoenix, Scottsdale, Mesa, Chandler, and Peoria.

• Open 6 days a week for customer convenience.

As an independent agency, Legacy represents multiple insurers, allowing them to shop plans to find clients the best rates.

Legacy Insurance Google Reviews

On Google, Legacy Insurance Services currently has 4.8 out of 5 stars based on over 200 reviews. Many of the themes in the Google reviews include:

• Great customer service – Numerous reviews mention the friendly, knowledgeable service from agencies staff. Many clients feel they go above and beyond to explain policies and ensure customers get the coverage they need.

• Competitive pricing – Multiple reviewers comment that Legacy finds them significant savings compared to prior insurers. The ability to shop multiple carriers helps them offer very competitive pricing.

• Smooth claims processes – Some reviews specifically praise the claims handling process. Claims are handled promptly and efficiently with good communication throughout.

• Trusted advisors – Many say Legacy takes a consultative approach, acting as trusted advisors instead of just salespeople. They take the time to understand specific needs.

• Local & family feel – The fact that they are a local, family-run business gives many customers confidence in their commitment to service.

The majority of reviews are extremely positive. Constructive feedback included some comments about wait times in the office.

Legacy Insurance Yelp Reviews

On Yelp, Legacy Insurance has an overall 4 out of 5 star rating based on 46 reviews. Here is an overview of the feedback on Yelp:

• Patient & caring service – Multiple reviews use words like patient, caring, and passionate to describe the service at Legacy. Customers feel agents listen and value their business.

• Saved customers money – Several detail how Legacy saved them hundreds on auto, home, or business insurance compared to prior carriers.

• Smooth claims – Positive comments about claims being handled quickly, professionally, and hassle-free.

• Responsive – Many mention Legacy’s responsiveness over phone, email, and in person as a strong suit. Questions and requests get prompt replies.

• Local experts – Yelp reviews also underscore their expertise in the local Phoenix insurance market. This helps them best match clients with the right policies at the right price.

• Trustworthy – Numerous reviews emphasize how much they trust the agents to steer them right on insurance decisions – a key for customers.

Negative Yelp reviews were very limited but a couple mentioned difficulty contacting agents directly at times.

Legacy Insurance Services Inc Reviews on Indeed

Indeed has over 15 employee reviews of working at Legacy Insurance Services, with an average rating of 4.7 out of 5 stars. Some themes from current and past employee reviews include:

• Supportive leadership – Many reviews compliment the supportive executive team that empowers employees, provides flexibility, and promotes learning.

• Collaborative culture – Multiple reviewers describe a highly collaborative team environment. Co-workers help each other succeed.

• Career growth opportunities – Employees praise the ability to advance your insurance career at Legacy. They invest in employee development.

• Strong training program – The comprehensive training program prepares employees to provide excellent service according to employees. Ongoing learning also encouraged.

• Rewarding work – Many discuss the deep satisfaction of helping customers get the right insurance for their needs and saving people money.

• Work-life balance – Employees note Legacy offers a good work-life balance, especially compared to large insurer agency jobs. The culture supports balance.

The few negative reviews mentioned some growing pains expanding to multiple locations. But overall Indeed reviews are extremely positive.

Key Takeaways for Consumers

After examining Legacy Insurance Services Inc reviews across multiple sites, some key themes emerge:

• Exceptional Customer Service – This seems to be Legacy’s greatest strength in the eyes of clients and employees. They earn trust through attentive, caring service.

• Cost Savings – Multiple real-life examples demonstrate their ability to find coverage savings for customers compared to prior options.

• Responsive Claims Service – Reviews consistently report claims handled promptly and professionally. Quick resolution provides peace of mind.

• Trusted Advisors – Many take comfort in Legacy agents’ consultative approach focused on matching clients with the right policies at the best value.

• Local Expertise – Knowledge of the Phoenix insurance market helps Legacy optimize policies for local customers. Being Arizona-based provides confidence.

• Experienced & Invested Employees – Reviews indicate talented, experienced insurance advisors who feel deeply invested in customer satisfaction. This drives positive experiences.

While a few reviews mention occasional frustrations like long in-office waits, the vast majority of feedback for Legacy Insurance Services from both clients and employees skews extremely positive. For Phoenix area residents needing insurance, reviews suggest Legacy should be on your short list of agencies to consider.