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CashNetUSA is a leading online lender offering a variety of loan options to meet your financial needs. Whether you’re looking for a quick cash advance or a longer-term installment loan, CashNetUSA has a solution for you.
Frequently Asked Questions
We understand that you may have questions about CashNetUSA loans, Here are some of the most frequently asked questions:
Account
- How do I update my customer profile?
By logging into your account, choosing “Edit” under “Profile,” making the necessary adjustments, and saving, you can update your personal information. If you have any additional inquiries concerning modifying your account details, please give CashNetUSA a call at 888 801. 9075 or email at support@cashnetusa. com.
- How do I change the email address associated with my account?
To update your email address, email support@cashnetusa. com with the following details: your CashNetUSA Customer ID, your new email address, your first and last name, a non-expiring photo ID (front and back), and the subject line “update my email.” Please allow up to three business days for processing.
- How do I change my password?
Log in to your account, select “Change Password” under “Profile,” type in a new password, and save. Use your new password the next time you log in.
- What if I forgot my password?
On the CashNetUSA website, go to the login section in the upper right corner and select “Forgot your email or password?” Choose “Reset Password” after entering your email address to receive a temporary password sent to that address. Upon entering your temporary password and logging in, you must promptly change it.
Repayment
- How do I update my bank information?
Contact CashNetUSA’s Customer Service Team via email at [email protected] or phone at 888.801.9075. Please make all information changes at least two business days before your loan due date.
- How do I provide payment information to the Collections Department?
Please refrain from sending the Collections Department any bank or debit card information via email or fax for your own safety. Please call 888. 801. 9078 if you want to schedule a debit card payment or use any other payment option.
- What if I don’t have the money in my bank account to satisfy my upcoming payment?
CashNetUSA understands that sometimes life happens. Contact them via phone or email at least two business days before your upcoming payment to see if you’re eligible for a payment arrangement.
- When I make a repayment, how soon can I receive another loan?
Depending on your state of residence, you may not be able to reapply for funds until after you have paid off your loan. You will be able to reapply through your CashNetUSA account.
When your previous loan payment has been successfully processed, you will normally receive your funds if you reapply and are approved. If your state requires you to have a cooling off period between your loans, you might have to wait a few more days.
Please refer to the Rates & Terms page of your state for more information.
- What is an ACH payment and how does it work?
ACH (Automated Clearing House) is a form of electronic debit. When CashNetUSA presents an ACH request to your bank, the bank will send them the specified amount of loan fees and/or principal that were outlined in your loan agreement. If the payment is returned because of insufficient funds, they may re-present the debit to your bank.
- Where do I send my check payments?
Visit this page to review CashNetUSA’s requirements for paying by check and to find the mailing address for their Payment Processing Center.
- I am a military servicemember and was called to active duty, am I entitled to any relief?
The Servicemembers Civil Relief Act (SCRA) provides certain protections and relief to eligible active duty servicemembers, their spouses, and dependents. For example, if a debt was incurred by the servicemember, or jointly with the servicemember’s spouse, before the servicemember’s active duty military service, the servicemember is entitled to have the interest rate on the debt reduced to 6% during the period of active duty service.
You can read additional information on the SCRA here. If you are an active duty servicemember, or if you have questions regarding whether the SCRA applies to you or your loan, please contact CashNetUSA’s compliance department at [email protected].
- Why do I not receive emails from CashNetUSA?
CashNetUSA uses email to send you application status, repayment reminders and confirmations, promotions, and more. These important account updates are why it’s essential you receive all email communications from CashNetUSA.
To ensure you receive important emails from CashNetUSA, please take a moment to add [email protected] to your address book or your spam “good list” or “whitelist”. This helps your email provider recognize CashNetUSA as a trusted email source. If you are still not receiving emails from CashNetUSA, please contact their Customer Service Team.
Fraud and Security
- How does CashNetUSA protect my personal information?
CashNetUSA uses a variety of different technologies such as McAfee SECURETM to protect your data. Learn more at their Online Security Center.
- How do I identify potential fraud?
For tips on keeping your personal information secure or identifying and responding to potential scams, visit CashNetUSA’s Online Security Center.
How to Pay Off Your CashNetUSA Loan
To pay off your CashNetUSA loan, you can log in to your account and see how much you owe on your current loan. Once logged in, click on the “Payments” tab to make a payment towards your outstanding balance. Clicking on the “Make a Payment” tab takes you to a page where you can select the amount you would like to pay.
You can also make a payment by calling CashNetUSA’s Customer Service Team at 888.801.9075 or by mailing a check to the address on your loan agreement.
Contact CashNetUSA
If you have any questions or need assistance with your loan, you can contact CashNetUSA’s Customer Service Team at 888.801.9075 or email them at [email protected]. You can also chat with a representative online.
CashNetUSA’s Customer Service Team is available seven days a week:
- Monday – Friday: 7 a.m. – 8 p.m. CT
- Saturday: 8:30 a.m. – 5 p.m. CT
- Sunday: 10 a.m. – 6:30 p.m. CT
Can I get an installment loan with bad credit?
For many people with bad credit, finding an installment loan can be a frustrating experience. A low credit score may result in an automatic rejection; however, at CashNetUSA, we consider more than just your FICO® score. Your application will be evaluated using a variety of sources, so having less-than-perfect credit won’t always keep you from being approved for our online installment loan. * We might be able to help you even if you’ve previously had your credit rejected by other lenders.
Pay in scheduled installments.
Pay back your loan principal plus interest through scheduled payments, as outlined in your loan agreement.