Getting the Most Out of Aon Travel Insurance Customer Service

Traveling can be an exciting adventure, but things don’t always go as planned. That’s why having travel insurance can give you peace of mind if the unexpected happens. Aon is one of the largest travel insurance providers, covering millions of travelers every year. Their customer service aims to promptly assist policyholders when issues arise.

In this comprehensive guide, we’ll discuss how you can make the most of Aon’s travel insurance customer service.

Overview of Aon Travel Insurance

Aon Affinity offers travel insurance plans through several major US airlines, cruise lines, tour operators, travel agencies, and more. They offer a range of plans to accommodate different trip types, including:

• Single trip travel insurance
• Annual plans
• Cruise insurance
• Long stay plans
• Specialized adventure travel insurance

Key benefits provided can include:

• Trip cancellation and interruption coverage
• Emergency medical/dental benefits
• Baggage loss or delay
• Travel delay reimbursements
• 24/7 emergency assistance services

Aon uses an extensive worldwide assistance provider network to deliver medical, travel, and security help whenever it’s needed.

Contacting Aon Travel Insurance Customer Service

Aon provides several ways for policyholders to get assistance before, during, or after a trip:

By Phone

The main travel insurance customer service line is available 24/7:

• 1-800-453-0567

Support is offered in many languages. Average wait times are just 59 seconds.

By Email

General inquiries can be sent by email to:

• [email protected]

Responses are usually provided within 1 business day.

Through the Mobile App

The free Aon Travel Assistance App offers 24/7 access to your policy information and emergency services. You can call or email for help right through the app.

Online Support Center

Aon’s self-service support center allows you to:

• File a claim
• Check claim status
• Access forms and documents
• Search for answers to FAQs

When to Contact Customer Service Before Your Trip

Connecting with Aon customer support before you travel can help avoid issues down the line. Common reasons to call include:

Making Changes to Your Itinerary

• You need to change your dates of travel or destination. Customer service can confirm if your policy still provides coverage.

Adding Additional Coverage

• You want to upgrade your plan to a higher tier for more benefits. An agent can walk you through available options.

Clarifying What’s Covered

• You have a specific medical condition and want to ensure coverage details. Or there are certain expensive items you want to confirm are covered.

Cancelling Your Trip

• If you need to cancel your trip due to an unforeseen covered reason, customer service can help file your cancellation claim.

Asking General Questions

• You simply want to know more about how your policy works or have any other questions answered.

Connecting with an agent beforehand means you can travel with confidence knowing your specific circumstances are covered.

Working with Customer Service During Your Trip

Unfortunately, unexpected issues can come up any time while traveling. Aon’s 24/7 travel insurance customer service is available to help with any covered emergency no matter where you are.

Medical Emergencies

If you experience a medical emergency, the assistance team can:

• Direct you to qualified medical providers in the area
• Arrange and pay for emergency medical transports if needed
• Monitor your case and provide updates to your family
• Handle direct payments to healthcare providers

Travel Problems

If problems come up with your flights, accommodations, lost baggage, or other trip interruptions, customer service can:

• Rebook travel arrangements
• Secure emergency airline tickets
• Assist with hotel and other lodging issues
• Coordinate lost passport recovery
• Connect you with consular services
• And more to get you back on your trip!

No matter the issue, Aon has on-the-ground resources worldwide to provide effective solutions.

Customer Service for Claims After You Return

Once home, there may still be reasons to contact the Aon travel insurance customer service team, such as:

Filing a Claim

You can initiate a claim:

• Online through the self-service portal
• By phone
• By email

Agents will explain required documentation and next steps.

Getting Claim Updates

You can check the status of your filed claim:

• By logging into the support site
• Calling customer service
• Through the Aon Travel Assistance app

Disputing a Claim

If you feel your claim was unjustly denied, you can speak with a representative who can re-examine the decision if warranted. Additional information may be required.

Asking Questions

If you have any questions about your coverage after your trip, an agent can provide clarification.

The Aon customer support team will provide ongoing guidance as needed during the claims process.

Tips for Working Effectively with Customer Service

Following these tips can help ensure you have the best experience connecting with Aon’s travel insurance customer service:

• Have your policy number available. This makes it easy for representatives to pull up your plan details quickly.

• Know your travel dates. This assists agents in determining if your policy was active during any issues.

• Be ready to explain your situation. Providing some high-level context upfront helps steer the discussion.

• Take notes. That way you have a clear record of any instructions or recommendations provided.

• Ask about required documentation. Especially for claims, know what paperwork, receipts, reports, etc. need to be submitted.

• Get names of people you speak with. In case you need to follow up about your ongoing case.

• Stay calm and patient. Remember agents are there to help, and complicated issues take time to resolve.

Accessing Elite Customer Support

Aon provides dedicated elite travel insurance services for concierge, executive, and luxury travelers through its BerkelyCare division.

Special amenities include:

• Private customer service numbers
• Direct access to clinical staff
• Special handling of emergency transfers
• Coordination with personal physicians
• And more white glove services

For the highest level of individualized support before, during, and after your travels, request elite travel insurance services.

Customer Service Can Make or Break Your Experience

With travel insurance, you hope you never have to use it. But if an emergency does strike during your travels or trip cancellation is required, your experience connecting with helpful and empathetic customer service representatives can make all the difference.

Aon invests heavily in travel insurance customer support because they know it’s an essential part of providing protection and peace of mind. Their global reach and timely assistance get travelers back on track promptly.

Follow the tips provided above to get the most out of Aon’s seasoned travel insurance customer service team. Safe travels!