Unity Financial Life Insurance Company Reviews: What Customers Say About This Provider

Unity Financial Life Insurance Company provides various financial and insurance products, including annuities, burial insurance, and funeral trusts. The company is based in Cincinnati, Ohio and has been in business since 2002.

When considering purchasing insurance, it can be helpful to understand what existing customers have to say. Here we will explore Unity Financial Life reviews and ratings on third-party sites to gain insight into customers’ experiences with this insurance provider.

Overview of Unity Financial Life Insurance Company

Unity Financial Life Insurance Company offers the following main products:

• Medicaid-Compliant Annuities – Annuities that meet Medicaid eligibility rules to help protect assets.

• Irrevocable Funeral Trusts – Trusts funded with life insurance to pre-pay funeral expenses.

• Final Expense Insurance – Also called burial insurance, provides cash for funeral costs.

• Pre-Need Insurance – Life insurance policies assigned to a funeral home to cover services.

The company markets primarily to senior citizens in need of asset protection and funeral planning. Products are available in multiple states nationwide.

Unity Financial conducts business under the name Unity Financial Life Insurance Company as well as other previous names like Unity Financial Services and First Catholic Slovak Ladies Association.

Better Business Bureau Reviews

Unity Financial Life Insurance currently holds an A+ rating from the Better Business Bureau (BBB), the highest available. The BBB has processed 7 total complaints against the company in the past 3 years, 5 of which were closed in the past 12 months.

On the BBB site, Unity Financial Life has 3 customer reviews with an average 1 out of 5 star rating. The negative reviews cite issues like:

• Difficulty receiving payouts on policies
• Excessive paperwork required
• Poor customer service

One 1-star review from June 2022 states “This company acts as if you are trying to scam them so here we are how many months later and it’s going to cost us $231 to open an estate down in Florida and hopefully they’ll go by all the paperwork and we won’t have to actually drive down there again.”

However, Unity Financial has responded to all complaints filed on BBB and works to resolve issues. The company states it has multiple administrative offices which can sometimes cause confusion.

Online Reviews

Apart from BBB, additional customer feedback for Unity Financial Life Insurance can be found on other online review sites. Here is an overview:

Google Reviews – 2.4 out of 5 stars based on 14 reviews. Negative reviews cite denial of claims, request for unnecessary documents, and poor call center experiences.

Facebook Reviews – 2.5 out of 5 stars based on 4 ratings. Negative remarks focus on extremely high premium costs and poor customer service.

Yelp Reviews – 3 out of 5 stars based on 3 ratings. Mixed comments on claim settlement times, with one 1-star review stating they went unpaid for 6 months after a death.

Trustpilot Reviews – 2.2 out of 5 stars based on 5 reviews. The majority of customers describe frustration with getting claims paid out. One 5-star review does praise quick payment of a claim.

Pissed Consumer Reviews – 2.2 out of 5 stars based on 6 ratings. Several complaints over unpaid claims and one report of policy cancellation after 10 years.

Insured.com Reviews – 2.5 out of 5 stars based on 2 ratings. One review alleges the company looked for small technicalities to deny a claim.

Reseller Ratings Reviews – 2.7 out of 5 stars based on 3 ratings. Reviews mention excessive time to settle claims and get death benefits.

Our Community Now Reviews – 2 out of 5 stars based on 2 ratings. Complaints about failure to pay out claims in a timely manner.

Common Complaints in Unity Financial Reviews

Analyzing available customer feedback reveals some common themes in the negative Unity Financial Life Insurance reviews:

• Difficulty getting claims paid – Multiple reviews cite significant delays, sometimes 6 months or more, in getting death benefit claims settled and paid. Some report claims ultimately going unpaid.

• Demanding extra documents – Some customers complain about Unity requesting unnecessary extra paperwork and documentation beyond the standard death certificate and policy documents.

• Unreasonable policy cancellations – A couple of reviews reference Unity retroactively canceling policies that had been in force for years after continuing to collect premiums.

• Poor call center service – Many reviews complain about inability to get answers and resolution from Unity’s customer service call centers. Some describe representatives as rude or unhelpful.

• Premium cost increases – A few customers express frustration over large premium increases after having a policy for many years.

• Quick denials over technicalities – Some reviewers say Unity looked for small reasons to deny claims like paperwork filed in the wrong state or signatures not matching precisely.

Positive Feedback on Unity Financial

While negative reviews are more prominent, there are some customers who report positive experiences with Unity Financial Life Insurance:

• Fast claim payment – Some reviewers confirm receiving claim payouts smoothly within a few weeks. A couple describe the process as easy and professional.

• Affordable premiums – A few customers mention reasonable pricing for Unity’s burial insurance and funeral plans.

• Good customer service – A small number of reviewers describe positive call center experiences where agents were knowledgeable and able to resolve concerns.

• Reliable coverage – Some customers say they have maintained Unity Financial policies for years without issue.

Is Unity Financial Life Insurance Recommended?

Unity Financial Life Insurance appears to have a higher than average complaint rate and negative customer feedback based on reviews. Reported issues with claims denials, cancellations, and poor service are concerning.

However, the company does maintain an A+ rating with the BBB, showing it works to eventually resolve filed complaints. And a minority of reviewers report positive experiences.

If considering Unity Financial for burial insurance or final expense needs, be sure to thoroughly understand their claims process and pay close attention to customer service. Weigh it against competitor options that may have better customer feedback scores. Approach with caution and manage expectations around potential delays or requests for extra documentation.