How to Contact Branch Insurance Exchange – Phone Numbers, Email and More

Branch Insurance Exchange is a relatively new insurance carrier that focuses on convenient, online insurance policies. If you need to get in touch with Branch Insurance Exchange about a policy, claim or other matter, this guide will cover the key contact details and methods to reach them.

About Branch Insurance Exchange

Branch Insurance Exchange is the insurance carrier and underwriting company behind Branch insurance policies. Some key facts:

• Founded in 2019 and headquartered in Columbus, Ohio
• Offers home, renters, auto and umbrella insurance
• Policies sold directly to consumers online through Branch app/website
• Rated A- Excellent by AM Best for financial strength

Branch Insurance Exchange aims to provide a fast, easy insurance buying experience through a digitally-focused model. Policies are purchased directly through the Branch website or mobile app rather than through independent insurance agents.

How to Contact Branch Insurance Exchange

Since Branch Insurance Exchange does not use local insurance agencies, you’ll need to contact the company directly for any policy or claims issues. Here are the main methods to get in touch with Branch Insurance Exchange:

By Phone:

• For Policy/Sales Inquiries: 833-4BRANCH (833-427-2624) – Monday to Friday 9am-9pm EST

• For Claims: 833-4BRANCH (833-427-2624) – 24/7

By Email:

• [email protected]

• [email protected]

By Online Chat:

• Live chat available through Branch website/app

By Mail:

Branch Insurance Exchange
P.O. Box 2411
Columbus, OH 43216

The best contact method depends on your specific needs:

• For general questions about policies or getting a quote, email or online chat are quick options.

• If you need to file a claim, calling the 24/7 claims number is recommended for the fastest response.

• To change or update your policy, calling during business hours is usually most efficient.

• For written correspondence, send mail to their Columbus PO box.

Branch also offers a 24/7 AI virtual assistant called BranchBot you can chat with on their website for instant answers to common questions.

Key Phone Numbers for Branch Insurance Exchange

Here is a quick reference guide to the main Branch Insurance Exchange phone numbers:

When you call, here are some extensions that may be useful:

• For status of a claim, press 1
• To change/update your policy, press 2
• To get a quote for a new policy, press 3
• For all other inquiries, press 4

If prompted, you’ll need to provide your Branch policy number for access to account information.

Contacting Local Branch Insurance Agents

Unlike most insurance companies, Branch Insurance Exchange does not use local independent insurance agencies or agents to sell policies. All policies are sold directly to consumers through the Branch website and app.

However, they do have licensed agents on staff that handle sales, service and claims support over the phone. When you call Branch, you’ll speak to one of these licensed agents for assistance.

If you prefer working with a local agent, Branch may not be the right insurer for you. Most major insurance companies like State Farm, Allstate and Nationwide rely on networks of local, independent agencies.

Handling Problems and Complaints

If you run into an issue with your Branch Insurance Exchange policy, there are a few options:

• Call Branch customer support at 833-4BRANCH so an agent can assist you.

• Email Branch support at [email protected] explaining your issue.

• File a complaint with the Ohio Department of Insurance, who regulates Branch Insurance Exchange.

• Leave feedback on the Better Business Bureau website, where Branch currently holds an A+ rating.

It’s recommended to work with Branch’s customer service first before escalating to third parties like regulatory agencies. Branch aims to provide quality support service that resolves problems.

The Bottom Line

Getting in contact with insurance providers like Branch Insurance Exchange is easy when you know the right phone numbers and contact methods. Branch offers phone, email and chat communication for fast assistance from licensed agents regarding sales, claims or service issues. Just remember the key number – 833-4BRANCH – for all your Branch Insurance Exchange needs.