American Public Life Insurance Provider Portal: A Complete Guide

American Public Life Insurance Company (APL) offers a variety of supplemental health insurance products including accident, critical illness, hospital indemnity, and more. As a provider, understanding how to utilize APL’s online portal can help streamline working with patients who have APL coverage. This comprehensive guide will explain everything you need to know about the APL provider portal.

Overview of American Public Life Insurance

Founded in 2008 and headquartered in Jackson, Mississippi, APL provides supplemental health insurance policies to individuals and employer groups. Some key facts:

• Specializes in affordable supplemental products to fill gaps in major medical insurance.

• Rated A- (“Excellent”) for financial strength by A.M. Best.

• Provides coverage to over 300,000 policyholders.

• Products are available in 49 states through independent brokers.

• Rated A+ (“Superior”) by the Better Business Bureau.

Benefits of the APL Provider Portal

The APL provider portal offers several benefits for medical and dental providers:

• Verify patient eligibility and coverage – Instantly check benefits and eligibility.

• View policy details – See patient policy information, effective dates, covered benefits.

• Check claims status – Real-time claims status and explanation of benefits.

• Submit claims – File claims directly online for faster processing.

• Access forms – Download commonly used billing and claims forms.

• Create an account – Set up secure online account access 24/7.

Provider Portal Registration and Login

Signing up for an account is quick and easy:

• Go to APL’s provider portal registration page.

• Click “Register Now” and fill in your contact details.

• Create your username and password.

• You will receive an email to activate your account.

To sign in, simply:

• Go to APL’s provider login page.

• Enter your username and password.

• You’re in!

Key Features of the APL Provider Portal

Once logged into your provider portal account, you have access to the following helpful features:

Verify Eligibility and Benefits

Instantly check a patient’s policy status including:

• Effective and termination dates

• Covered benefits

• Applicable maximums, deductibles, and limitations

View Policy Details

See complete policy information such as:

• Enrolled dependents

• Riders and exclusions

• Deductible accumulators

• Waiting periods for certain benefits

Check Claims Status

Real-time access to:

• Date claim received

• Date processed

• Status (paid, denied, pending)

• Claim details

• Explanations of benefits (EOBs)

Submit Claims

File claims directly through the portal including:

• Medical claims

• Dental claims

• Uploading documentation

• Entering payment details

Download Forms

Access commonly used billing and claims forms such as:

• APL claim forms

• ADA dental claim form

• CMS-1500 health insurance claim form

Add Patient Policies

Save time by adding patient policies for quick access later.

Contacting APL for Support

For any questions or issues utilizing the provider portal, APL’s friendly customer service team is available:

• Phone: Call 1-800-256-8606

• Email: Contact [email protected]

• Chat: Live chat is available directly through the online portal

The Benefits of Partnering with APL

As an insurance company focused specifically on supplemental health benefits, APL delivers advantages for providers including:

• Fast claims processing – Claims typically processed within 10 business days or less.

• Electronic payments – Funds deposited directly into your account.

• Dedicated support – Personalized service and prompt responses.

• Online convenience – The portal offers 24/7 access and efficiency.

• Direct contracts – APL contracts directly with providers, no third parties.

Frequently Asked Questions About the APL Provider Portal

Here are answers to some common questions about APL’s provider portal:

What information do I need to register?

• Name, contact information, tax ID number

• National Provider Identifier (NPI)

• License number and state

What types of providers can use the portal?

• Physicians and facilities

• Ancillary providers

• Dentists and dental clinics

What billing forms are accepted?

• ADA dental claim form

• CMS 1500 health claim form

• APL claim form

Can I check eligibility for multiple APL patients?

Yes, you can run multiple eligibility checks on different patients in real time.

Is submitting claims through the portal required?

No, you can still submit paper claims by mail. But the portal is faster.

Is there a fee or cost to use the portal?

No, utilizing the provider portal is always free.

How do I reset my password?

Use the “Forgot Password” link on the portal login page.

Get Started With the APL Provider Portal Today

Visit APL’s provider registration page to get started now with utilizing this convenient resource to save time and simplify your workflow when working with APL members.